1 Reply Latest reply: Dec 3, 2014 4:55 AM by Dov Isaacs RSS

    Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled

    ladoi Community Member

      I have a user that has Windows 7 (32 bit)  and Oultook 2013 (also 32 bit).  The export to PDF plugin did not work with Acrobat X so we upgraded to Acrobat XI, however this plugin crashes and "disappears" quite often, requiring the user to open the settings and re-enabling the plugin.  This will also occasionally cause Outlook to crash.  Any suggestions on how to resolve this or at least further troubleshoot?

        • 1. Re: Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled
          Dov Isaacs Employee Hosts

          There is a known problem with Acrobat and the Outlook plug-in for PDF export, both with 32-bit and 64-bit Office. Simply stated, as you convert more e-mails, especially HTML-based e-mails laden with images, a memory leak causes Acrobat to run out of memory.

           

          If you are experiencing this particular problem, the “fix” is to monitor (via the Windows Task Manager), a process with a name beginning with HTML2PDFWrap. If its “Memory (Private Working Set) begins to approach 1,500,000 K in size, at any time in which you are not doing a conversion of one or more Outlook messages to PDF, right click on that process in the Windows Task Manager and select “End Process.” The next time you need to convert an Outlook message to PDF, Acrobat will automatically restart that process.

           

          (Note that a bug has been filed with Acrobat Engineering and we are awaiting a fix to the particular issue described above.)

           

                    - Dov