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1. Re: Acrobat XI plugin for Outlook 2013 crashes constantly; has to be re-enabled
Dov Isaacs Dec 3, 2014 4:55 AM (in response to ladoi)There is a known problem with Acrobat and the Outlook plug-in for PDF export, both with 32-bit and 64-bit Office. Simply stated, as you convert more e-mails, especially HTML-based e-mails laden with images, a memory leak causes Acrobat to run out of memory.
If you are experiencing this particular problem, the “fix” is to monitor (via the Windows Task Manager), a process with a name beginning with HTML2PDFWrap. If its “Memory (Private Working Set) begins to approach 1,500,000 K in size, at any time in which you are not doing a conversion of one or more Outlook messages to PDF, right click on that process in the Windows Task Manager and select “End Process.” The next time you need to convert an Outlook message to PDF, Acrobat will automatically restart that process.
(Note that a bug has been filed with Acrobat Engineering and we are awaiting a fix to the particular issue described above.)
- Dov


