17 Replies Latest reply: Dec 2, 2014 11:37 AM by whatevoh RSS

    Sales tax refund

    john.case Community Member

      I have been trying since November 19th to get a sales tax refund. Adobe has all of my paperwork and they have confirmed that my account is marked as tax exempt. However every time I call in to customer service and finally get to someone, I am told that my request is processing and it will be 3-5 more business days. I have spoken to numerous supervisors, all of which claim to have to escalated the case for me. However, after 1 month I still don't have my sales tax refunded. My school's accounting department will not accept giving up, and needs the refund to be processed.

       

      I am considering contacting my credit card company and report it as fraud because all of the paperwork I have gotten from Adobe indicates that I was not charged sales tax. However my credit card statement says otherwise.

       

      Is there anybody from Adobe who can help with this?

        • 1. Re: Sales tax refund
          Josh_Corey Employee Hosts

          Hi;

           

          I forwarded this to the support team and they have since responded that the issue was resolved and that they have given you a call and sent an email.  I hope that it is indeed resolved, if it is not please do let me know and I can raise it again.

           

          Thanks,

          Josh

          • 2. Re: Sales tax refund
            john.case Community Member

            Whomever from Adobe called me and left a voice mail, didn't leave ANY contact info. You said you were going to send an e-mail but I don't have that either. Please reply with your contact info here so I can get in touch with someone.

            • 3. Re: Sales tax refund
              Josh_Corey Employee Hosts

              Hi;

               

              My contact info won't be very useful as I will forward to the right team - please send me a phone number that Support can call you at and they will call you very soon.  Email best contact phone to jcorey@adobe.com, may as well include a best email as well.

               

              Thanks,

              Josh

              • 4. Re: Sales tax refund
                whatevoh Community Member

                I also need to get a tax refund Josh. Please provide information on how I go about this and how I can get Adobe to stop charging me US sales tax when I am in Canada and from a Canadian company. I may be wrong here but I was under the impression that it was illegal to charge international customers your local sales tax?

                • 5. Re: Sales tax refund
                  Josh_Corey Employee Hosts

                  Hi whatevoh;

                   

                  You would contact customer support, I forwarded your message to a support team who will reach out to you via the email you use for your AdobeID and may call if you have a phone number listed in your account.  Feel free to send me a good number for them to call you at and I can forward that on.

                   

                  Thanks,

                  Josh

                  • 6. Re: Sales tax refund
                    whatevoh Community Member

                    Thanks Josh. I have tried chat support from Adobe but found it to be terrible. Extremely slow response times with the old 'Database Down' excuse so we can't help you, try again later.

                     

                    Cheers

                    • 7. Re: Sales tax refund
                      Josh_Corey Employee Hosts

                      I forwarded your number and removed from your message so it is not public.

                       

                      Thanks,

                      Josh

                      • 8. Re: Sales tax refund
                        Rajshree Employee Hosts

                        Unfortunately no order/subscription could be traced under this Email Id, I have send you message in person, please respond to it.

                         

                        Regards

                        Rajshree

                        • 9. Re: Sales tax refund
                          whatevoh Community Member

                          Rajshree,

                           

                          Yesterday I emailed you with as much account info as I have. No response so far. Did you receive it? I logged in to my Adobe CC account and I cannot find and account number  or order number anywhere. It is also not shown

                          on any of my email statements. Please provide instruction on how to find the buried order numbers on my account.

                           

                          However, the info I have provided such as email, address, last 4 digits of my visa should be sufficient for you to locate my account and handle the refunds of my overpaid taxes.

                           

                          Please advise.

                          • 10. Re: Sales tax refund
                            whatevoh Community Member

                            I am still awaiting a response from my reply and my email.

                            • 11. Re: Sales tax refund
                              Rajshree Employee Hosts

                              I have just replied to you by personal messaging. Unfortunately I have not got the mail yet.

                               

                              I am so sorry but I shall certainly follow up.

                               

                              Regards

                              Rajshree

                              • 12. Re: Sales tax refund
                                whatevoh Community Member

                                I received your message but I have to repeat myself. My account has a different email address to this support account which I have already provided to you. I have also explained that even when I log in to my account there is no 'Order Number' that you are requesting. This order number is also not displayed in my email receipt. So I ask once again, where do I find my order number while logged into my account?

                                • 13. Re: Sales tax refund
                                  whatevoh Community Member

                                  I have not heard anything more about this since last week. Please put me in touch with your supervisor as you seem to be doing nothing to resolve this mess. I first posted this issue weeks ago and nothing has been done. You are still charging me taxes unlawfully. Please refund my taxes and prevent further tax charges.

                                  • 14. Re: Sales tax refund
                                    Rajshree Employee Hosts

                                    The Tax issues are being sorted out & are in the process, I can request you to contact Adobe Support by:

                                     

                                    1.You can contact via chat or phone, Please log in to www.adobe.com, choose your country, & navigate through "Contact Us".

                                    2. http://adobe.ly/yxj0t6

                                     

                                    Regards

                                    Rajshree

                                    • 15. Re: Sales tax refund
                                      whatevoh Community Member

                                      The last time I tried calling I was given the old 'oh our system is down' routine, please call back some other time.

                                       

                                      Please provide an ETA on when you'll have finished the tax issues being ''sorted out in and in the process''.

                                       

                                      Adobe used to be a respectable company. Now I feel like I'm dealing with a bunch of cowboys who ignore the law.

                                      • 16. Re: Sales tax refund
                                        Rajshree Employee Hosts

                                        I have provided the GST number as required.

                                         

                                        Regards

                                        Rajshree

                                        • 17. Re: Sales tax refund
                                          whatevoh Community Member

                                          Unfortunately the GST number you've provided is irrelevant because it has nothing to do with the company name, address and tax ID that is shown on my invoices.

                                           

                                          Here is the data shown on all of my invoices when I try to 'Print Invoice' in my admin section.

                                           

                                          Adobe Systems Incorporated

                                          75 Remittance Drive

                                          Suite 1025

                                          Chicago, IL 60675-1025

                                          Federal Tax ID 77-001952

                                           

                                          As you can clearly see, the address is in Chicago and the tax ID is a US tax ID.

                                           

                                          If I try and claim my tax payments back from the Canadian Government, the first thing they'll want to see are my invoices - which are useless.

                                           

                                          Make a decision Adobe. You either:

                                           

                                          1 - Charge me from a US company with US invoices and stop charging me US taxes and refund my illegal overpayments

                                          2 - Charge me from a Canadian company with Canadian invoices so that I can claim my taxes back

                                           

                                          You can't have it both ways.

                                           

                                          If I do not get a satisfactory resolution to this problem in the next 7 days I will be reporting this to the Canadian Revenue Agency.