Images Missing in Detail Layout? Please Help!

[arielr190]

So for some reason the details section of my web apps will not show images, and I cannot figure out why.

Images were showing up before, but when I imported the items from a spreadsheet, the images went missing! The image files (.jpg) are still in the images folder, and they display correctly on my list layout. Ive tried using my {tag_photo} tag without any HTML,  and even deleted the web app and started over, but the problem still persists.

This is the code I used for the details layout:

<table>

    <tbody>

        <tr style="width:1280px;height:442px;">

            <td valign="top">

                <img src="{tag_photo_value}?Action=thumbnail&Width=700&Height=432&algorithm=fill_proportional">

            </td>

            <td style="font-family:bebas neue;color:#0C3551;font-size:50px;text-align:left;padding:0px 0px 0px 25px;"

            valign="center">

                <p>Product:</p>

                <br>

                <br>

                <p>Product #:</p>

                <br>

                <br>

                <p>Model #:</p>

                <br>

                <br>

                <p>Make:</p>

                <br>

                <br>

                <p>Horsepower:</p>

                <br>

                <br>

                <p>Voltage:</p>

            </td>

            <td style="font-family:bebas neue;color:#0C3551;font-size:50px;text-align:left;padding:0px 0px 0px 25px;"

            valign="center">

                <p>{tag_name}</p>

                <br>

                <br>

                <p>{tag_product #}</p>

                <br>

                <br>

                <p>{tag_model #}</p>

                <br>

                <br>

                <p>{tag_make}</p>

                <br>

                <br>

                <p>{tag_horsepower}HP</p>

                <br>

                <br>

                <p>{tag_voltage} Volts</p>

            </td>

        </tr>

    </tbody>

</table>

<br>

<table>

    <tbody>

        <tr>

            <td rowspan="2" style="font-family:neuton;color:#0C3551;font-size:24px;text-align:left;line-height:150%;">Details:

                <br>{tag_description}</td>

        </tr>

    </tbody>

</table>

[Liam Dilley · Accepted solution]

A link to the web app page would be better.

I would check in the web app item in the admin to ensure:

1. You have not changed or removed the custom field

2. Images are actually there in the custom field

[arielr190]

Thank You.

I will send you the link via private message.

[Liam Dilley]

Just for anyone that wants to know the issue:

On import through spreadsheet Arielr190 missed the required / before the image folder for the custom image field. This is needed to tell BC to read from the root.

What was happening was the image path thought it was inside the web app folder, which it was not.

This is now fixed.