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Missing files

New Here ,
Sep 12, 2007 Sep 12, 2007

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Hello

Upon installing the RH6 client, my teammate recieves the following msg when starting up RH6 for the day:
Unable to register hhctrl.ocx, itss.dll, relatedtopiccontrol.ocx,closewindow.ocx and several other .ocx files listed. I am unable to place a screen shot here. But from looking at this, am I correct to say that possible the install of the client was corrupted and we should reinstall?
Thanks
Melissa

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LEGEND ,
Sep 12, 2007 Sep 12, 2007

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Hi Melissa. RH must be installed with full admin rights on the PC. Was this done?

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New Here ,
Sep 12, 2007 Sep 12, 2007

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Yes this was installed with full admin rights. Any other suggestions?

Thanks

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Community Expert ,
Sep 13, 2007 Sep 13, 2007

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RH will only work for the user whose logon was used. It is a single user licence.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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