'Instant help' from your 'awesome support people' is a joke!

[moeggesukkel]

I've been trying for two and a half weeks to get a response now. My PC on which I had Digital Editions crashed and when I downloaded DE (from Kalahari.com where I had bought my e-books) onto my new PC and tried to open my e-books I got a message E LIC ALREADY FULFILLED BY ANOTHER USER. I was told by Kalahari to de-authorise DE on my old PC before downloading it onto the new one but I can't because the old PC is kaput. I can't do anything on it; it's not working! How do I get DE to work on my new PC then? All my other e-books are working just fine, just not those using DE.

[circlestrafe]

Contact Customer Care

Try this link, it should give you an option to contact Adobe via online chat. Right towards the bottom, in the middle, should be a 24/7 Chat option you can click on.

I would think they could reset DE authorization associated with your e-books you've been locked out of. 

[moeggesukkel]

Tx a lot for answering! I'll try this.