11
Replies
11
11
Replies
LEGEND
,
Hi rallen2006
Likely there is nothing wrong with Captivate. Blank and partial screens are simply a fact of life.
Here's the deal. Captivate is running on your local PC. It is running very quickly. When it senses you have clicked the mouse, Poof! It grabs a screen capture as it is supposed to. When you are recording a web page or an application, often Captivate is just so quick on the draw with the screen capture that what you are capturing hasn't yet had time to fully fill in. Web pages are normally the biggie here, because when you click a link, a command is issued to the server. The server then has to fetch the data, ship it back and it finally displays on your screen. Captivate frequently will grab the screen long before it has had a chance to fully update.
This is why it's handy to pay close attention when recording. You begin to develop a feel for when you need to supplement the automatic recording by grabbing a screen capture manually pressing the capture screen. After all, it's far easier to delete a few unwanted screens here and there, than it is to re-create what was missed.
Cheers... Rick
Likely there is nothing wrong with Captivate. Blank and partial screens are simply a fact of life.
Here's the deal. Captivate is running on your local PC. It is running very quickly. When it senses you have clicked the mouse, Poof! It grabs a screen capture as it is supposed to. When you are recording a web page or an application, often Captivate is just so quick on the draw with the screen capture that what you are capturing hasn't yet had time to fully fill in. Web pages are normally the biggie here, because when you click a link, a command is issued to the server. The server then has to fetch the data, ship it back and it finally displays on your screen. Captivate frequently will grab the screen long before it has had a chance to fully update.
This is why it's handy to pay close attention when recording. You begin to develop a feel for when you need to supplement the automatic recording by grabbing a screen capture manually pressing the capture screen. After all, it's far easier to delete a few unwanted screens here and there, than it is to re-create what was missed.
Cheers... Rick
LEGEND
,
Hi Rebecca
Okay, firstly, I need to apologize. I guess I haven't had enough caffeine yet. I totally misunderstood your issue. I now see you are reporting that you aren't able to record anything, right?
I suppose a good start would be to try deleting your Captivate configuration file.
To do this,:
1. Close Captivate.
2. Open Windows Explorer and locate the following location: (default installation assumed)
C:\Documents and Settings\[USER ACCOUNT]\Application Data\Adobe\Adobe Captivate
3. Delete the captivate_v30.dat file. (or rename it if you aren't comfortable deleting it)
4. Restart Captivate and it will create a new configuration file.
Give that a go and see if it helps. Hopefully it will.
Cheers... Rick
Okay, firstly, I need to apologize. I guess I haven't had enough caffeine yet. I totally misunderstood your issue. I now see you are reporting that you aren't able to record anything, right?
I suppose a good start would be to try deleting your Captivate configuration file.
To do this,:
1. Close Captivate.
2. Open Windows Explorer and locate the following location: (default installation assumed)
C:\Documents and Settings\[USER ACCOUNT]\Application Data\Adobe\Adobe Captivate
3. Delete the captivate_v30.dat file. (or rename it if you aren't comfortable deleting it)
4. Restart Captivate and it will create a new configuration file.
Give that a go and see if it helps. Hopefully it will.
Cheers... Rick
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