22
Replies
about:support
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There was no obvious way to copy/paste the about:plugins. So I have taken some screen captures. Please find attached.
-Thomas
I forwarded this over to the folks on the installer team, and they noticed that the logs indicate that our attempt to delete the registry keys for Flash Player fail during uninstallation.
Here's the analysis:
For this particular issue, on the first and second uninstall attempt, I'm seeing the following:
0034
1037 = kMErrorRegistryDelete
5 = ERROR_ACCESS_DENIED
Then on the install attempt, there is the following:
0036
1035 = kMErrorRegistryWrite
5 = ERROR_ACCESS_DENIED
Which seems to indicate a permissions issue with the registry entry that contains the installed Flash Player version info.
Can you please ask for the following?
Screenshot of the value of the registry entry listed above. It should contain the info on the version installed (see attached sample).
Screenshot of the permissions (for all users) of the registry entry listed above (see attached sample).
Here's how you do this:
Go to Start > Run and type regedit
Hit Enter
The registry editor should open.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@adobe.com\FlashPlayer
Take a screenshot
Right Click and choose Permissions
For each user listed, please select it and take a screenshot
Post them all here.
At that point, you can probably just delete this key and attempt to do another uninstall/reinstall.
Update [still no success]
I rebooted in Safe Mode with Networking. SHOCK! Regedit actually allowed me to DELETE the registry entry:
HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com\FlashPlayer
Then I followed the rest of the uninstall directions. 1) ran uninstaller. 2) restarted computer. 3) downloaded current (12-9-14) installer file, install_flashplayer16x32_mssd_aaa_aih.exe from Flash site. 4) closed Firefox browser. 6) doubleclicked installer file. It ran successfully.
Went to Flash Player website and checked status of Flash on my machine. It says Your Flash Version : Not installed.
I am going to conclude that deleting the registry entry is not the source of my problem. I honestly no idea what the problem is now. I really thought this was my problem.
One thing that is really odd, is that I no longer have Shockwave in my plugins. If Flash says it installed, then shouldn't it have put Shockwave into the plugins? I have attached a copy of my Firefox Plugins page.
-Detah
Just for fun, I just went back to the registry at
HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\
The @adobe.com/Flash Player entry is indeed gone. But there is still an entry for
HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@adobe.com/ShockwavePlayer
I guess I dont fully understand how Shockwave and Flash are distinct. But it seems to me that if Shockwave does not appear in the plugins list, then the registry entry should not be there. Is this just a remnant that did not get cleaned up in the registry? Does Flash check this registry entry when determining if Flash is installed? I have attached a copy of my ShockwavePlayer registry entry.
-Detah
c:\windows\system32\macromed\flash\FlashInstall.log :
=O====== M/15.0.0.223 2014-11-19+19-37-41.174 ========
0000 00000010 "C:\Thomas\Computer\Adobe Flash Player\uninstall_flash_player.exe" -force
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0022 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl
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=X====== M/15.0.0.223 2014-11-19+19-37-44.944 ========
?=O====== M/15.0.0.223 2014-11-19+20-48-53.308 ========
0000 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\install_flash_player.exe" -install -iv 8 -au 1
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0003 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl
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0014 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_Plugin.exe
0015 00000024 C:\windows\system32\Macromed\Flash\plugin.vch
0016 00000017 C:\windows\system32\Macromed\Flash
0017 00000022 C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_15_0_0_223.exe
0018 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl
0019
0020 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0021 00000012
=X====== M/15.0.0.223 2014-11-19+20-48-54.749 ========
?=O====== M/15.0.0.223 2014-11-19+20-51-07.704 ========
0000 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\install_flash_player.exe" -install -iv 8 -au 1
0001
=X====== M/15.0.0.223 2014-11-19+20-51-07.904 ========
?=O====== M/15.0.0.223 2014-11-19+20-51-21.845 ========
0000 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\install_flash_player.exe" -install -iv 8 -au 1
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=X====== M/15.0.0.223 2014-11-19+20-51-22.036 ========
?=O====== M/15.0.0.223 2014-11-19+20-51-30.654 ========
0000 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\install_flash_player.exe" -install -iv 8 -au 1
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=X====== M/15.0.0.223 2014-11-19+20-51-30.833 ========
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=X====== M/15.0.0.223 2014-11-19+20-51-35.048 ========
?=O====== M/15.0.0.223 2014-11-19+21-00-20.836 ========
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=X====== M/15.0.0.223 2014-11-19+21-00-20.883 ========
?=O====== M/15.0.0.223 2014-11-19+21-00-13.159 ========
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=X====== M/15.0.0.223 2014-11-19+21-00-25.704 ========
?=O====== M/15.0.0.223 2014-11-19+21-00-07.729 ========
0000 00000010 C:\Users\EAS-TK~1\AppData\Local\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe
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=X====== M/15.0.0.223 2014-11-19+21-00-26.110 ========
?=O====== M/15.0.0.223 2014-12-09+15-10-29.870 ========
0000 00000010 "C:\Thomas\Computer\Adobe Flash Player\uninstall_flash_player.exe" -force
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0045 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl
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=X====== M/15.0.0.223 2014-12-09+15-10-37.103 ========
?=O====== M/16.0.0.235 2014-12-09+15-20-15.253 ========
0000 00000010 "C:\Users\thomas.jones\AppData\Local\Adobe\AIH.9f70f54480e6762f90999dbe9d7a959cddfa20ed\install_flash_player.exe" -install -iv 8 -au 1
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=X====== M/16.0.0.235 2014-12-09+15-20-16.551 ========
about:support:
Application Basics
| Name | Firefox |
|---|---|
| Version | 33.1.1 |
| Update History | |
| User Agent | Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0 |
| Profile Folder | |
| Enabled Plugins | about:plugins |
| Build Configuration | about:buildconfig |
| Memory Use | about:memory |
| Multiprocess Windows | 0/1 |
Crash Reports for the Last 3 Days
| Report ID | Submitted |
|---|
This application has not been configured to display crash reports.
Extensions
| Name | Version | Enabled | ID |
|---|---|---|---|
| YouTube™ Flash® Player | 1.2 | true | jid1-HAV2inXAnQPIeA@jetpack |
Graphics
| Adapter Description | Intel(R) HD Graphics Family |
|---|---|
| Adapter Drivers | igdumdx32 igd10umd32 igd10umd32 |
| Adapter RAM | Unknown |
| Device ID | 0x0102 |
| DirectWrite Enabled | false (6.2.9200.16492) |
| Driver Date | 6-10-2011 |
| Driver Version | 8.15.10.2418 |
| GPU #2 Active | false |
| GPU Accelerated Windows | 1/1 Direct3D 9 (OMTC) |
| Vendor ID | 0x8086 |
| WebGL Renderer | Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) |
| windowLayerManagerRemote | true |
| AzureCanvasBackend | skia |
| AzureContentBackend | cairo |
| AzureFallbackCanvasBackend | cairo |
| AzureSkiaAccelerated | 0 |
Important Modified Preferences
| Name | Value |
|---|---|
| accessibility.typeaheadfind.flashBar | 0 |
| browser.cache.disk.capacity | 358400 |
| browser.cache.disk.smart_size_cached_value | 358400 |
| browser.cache.disk.smart_size.enabled | false |
| browser.cache.disk.smart_size.first_run | false |
| browser.cache.disk.smart_size.use_old_max | false |
| browser.cache.frecency_experiment | 2 |
| browser.places.smartBookmarksVersion | 7 |
| browser.search.update | false |
| browser.sessionstore.upgradeBackup.latestBuildID | 20141113143407 |
| browser.startup.homepage | http://www.drudgereport.com/ |
| browser.startup.homepage_override.buildID | 20141113143407 |
| browser.startup.homepage_override.mstone | 33.1.1 |
| browser.tabs.drawInTitlebar | false |
| browser.urlbar.autocomplete.enabled | false |
| dom.mozApps.used | true |
| extensions.lastAppVersion | 33.1.1 |
| font.internaluseonly.changed | true |
| gfx.direct3d.last_used_feature_level_idx | 0 |
| media.gmp-gmpopenh264.lastUpdate | 1415285506 |
| media.gmp-gmpopenh264.version | 1.1 |
| media.gmp-manager.lastCheck | 1418132926 |
| network.cookie.prefsMigrated | true |
| network.http.spdy.enabled | false |
| places.database.lastMaintenance | 1418133698 |
| places.history.enabled | false |
| places.history.expiration.transient_current_max_pages | 77413 |
| plugin.disable_full_page_plugin_for_types | application/pdf |
| plugin.importedState | true |
| plugin.state.np32dsw | 2 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_bgcolor | false |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_bgimages | false |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_colorspace | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_command | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_downloadfonts | false |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_duplex | -886933412 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_bottom | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_left | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_right | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_top | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_evenpages | true |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_footercenter | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_footerleft | &PT |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_footerright | &D |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_headercenter | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_headerleft | &T |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_headerright | &U |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_in_color | true |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_bottom | 0.5 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_left | 0.5 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_right | 0.5 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_top | 0.5 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_oddpages | true |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_orientation | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_page_delay | 50 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_data | 1 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_height | 11.00 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_name | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_size_type | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_size_unit | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_width | 8.50 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_plex_name | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_resolution | 510681248 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_resolution_name | |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_reversed | false |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_scaling | 1.00 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_shrink_to_fit | true |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_to_file | false |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_bottom | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_left | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_right | 0 |
| print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_top | 0 |
| privacy.cpd.offlineApps | true |
| privacy.cpd.siteSettings | true |
| privacy.sanitize.migrateFx3Prefs | true |
| privacy.sanitize.timeSpan | 0 |
| security.default_personal_cert | Select Automatically |
| security.disable_button.openCertManager | false |
| security.disable_button.openDeviceManager | false |
| storage.vacuum.last.index | 1 |
| storage.vacuum.last.places.sqlite | 1415888534 |
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
| Name | Value |
|---|
JavaScript
| Incremental GC | true |
|---|
Accessibility
| Activated | false |
|---|---|
| Prevent Accessibility | 0 |
Library Versions
| Expected minimum version | Version in use | |
|---|---|---|
| NSPR | 4.10.7 | 4.10.7 |
| NSS | 3.17.2 Basic ECC | 3.17.2 Basic ECC |
| NSSSMIME | 3.17.2 Basic ECC | 3.17.2 Basic ECC |
| NSSSSL | 3.17.2 Basic ECC | 3.17.2 Basic ECC |
| NSSUTIL | 3.17.2 | 3.17.2 |
Experimental Features
| Name | ID | Description | Active | End Date | Homepage |
|---|
END//
/* yes, Experiemental Features is empty. *
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