Adobe Flash Not Useable After Install

[AlexPhillips]

I have Windows 7 Home Premium and IE 11.  Have been using Jackie Lawson greeting card app for years.  Recently, when I try to access a greeting card within this app, it tells me that I need to install Adobe Flash.  After I reinstall Adobe Flash, the same thing happens.  I have tried installing Adobe Flash many times including with IE not running and with another app that uses Adobe Flash terminated during the install.  I have also uninstalled Adobe Flash prior to beginning the process,  but nothing seems to work.  Here is the last entry from FlashInstall.log:

2014-12-6+22-17-0.231 [error] 1223 1056

2014-12-9+0-17-0.234 [error] 1223 1056

2014-12-10+1-17-0.230 [error] 1223 1056

2014-12-10+1-17-21.8 [error] 1226 1062

=O====== M/15.0.0.246 2014-12-10+01-17-06.691 ========

0000 00000010 FlashPlayerInstaller.exe -install -iv 11

0001 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0002 00000013

0003 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe

0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe

0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.dll

0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0007 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0008 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

0009 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

0010 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0011 00001106

0012 00001106

0013 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

0014 00000012

=X====== M/15.0.0.246 2014-12-10+01-17-23.203

Alex Phillips

[_maria_]

Hello,

Based on the install log, Flash Player appears to be properly installed.  Having you tried the troubleshooting steps on the Installation problems | Flash Player | Windows page?

--

Maria

[AlexPhillips]

Thanks. I haven't yet, but do as you suggest.

Alex

[AlexPhillips]

I went to the Installation problems... page.  It told me that Adobe Flash is not installed.  I checked the Tools/Manage Add-ons and found that Adobe Flash is enabled.  I also verified that the Windows id that I am running under has Administrator privileges.  Finally, I downloaded the installer from the specified site and terminated IE and the other app that I know of that depends on Adobe Flash and reinstalled Adobe Flash.   Same result.  BTW - how do I know if all apps that use Adobe Flash are terminated before I do the install??

Alex

[AlexPhillips]

Lynne Phillips     Dec 17, 2014 7:28 PM    (in response to i dont know what to put h)    

I am the original poster.  Does any one have any idea what I should do next?  BTW - this is an Adobe Flash problem:  Adobe Flash says its installation has completed,  but when the Adobe checker tests for it, it says Adobe Flash is not installed on my PC???