Installing flash player for Citrix Environment

[paulw743]

Our company are attempting to move to Citrix XenApp 7.5 and when trying to view video files (from BBC News for example) the following screen is displayed:

I've tried to 'Get required Flash Player' but when installing I get this shown on the screen:

I've looked in the forums and seen this thread Problems installing Citrix HDX-compatible Flash Plug-in but after attempting to install the latest Microsoft Root Certificate Update I'm still getting the same problem.

Can someone advise how I can overcome this issue.

Thanks,

[jeromiec83223024 · Accepted solution]

If your version of IE doesn't support TLS 1.0 or higher, that would also be problematic.  I think it's off by default in IE8.

Try the offline installer:

Internet Explorer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ax.exe

Firefox and other NPAPI browsers:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

[paulw743]

Hi,

I also reported this issue on Installation for Citrix XenApp as I thought I had problems.  I will continue on that thread.

Paul