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cannot install update

New Here ,
Dec 15, 2014 Dec 15, 2014

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Hey all. Getting frustrated here. Been trying for three days to update to 16. what ever. When I go to the download page, I unselect the McAfee option, and click on the download link. According to the page it is supposed to be a 17.02mb file. Only when I check the download its only 1mb   binary file. I click on it any way and the installer comes up, only it goes to 33% every-time and then loses connection. I have tried to follow the "back door" link only when I get there is says backend not allowed or available, cant recall which.

I was on Chrome yesterday and the version 16.00 whatever the fluck it is was on there, but it  WILL NOT install on Firefox. any suggestions? Oh., I have windows 8.1 and Firefox version 34.0 Thanks in advance and have a good day all.

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correct answers 1 Correct answer

Adobe Employee , Dec 15, 2014 Dec 15, 2014

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Adobe Employee ,
Dec 15, 2014 Dec 15, 2014

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New Here ,
Dec 16, 2014 Dec 16, 2014

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Sorry. I said in a later post I was using windows 8.1 and Firefox 34.

But I have followed that link dozens of times, see attachment to see what I

get. I was able to follow it on my

Venue 8 tablet, but when I try on the desktop I get that page everytime.

Any other suggestions? I'm getting desperate/mad/

pissed off!

But I do thank you for your reply.

On Mon, Dec 15, 2014 at 6:38 PM, Jeromie Clark <forums_noreply@adobe.com>

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New Here ,
Dec 16, 2014 Dec 16, 2014

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Okay chit!! I finally got it. As I said I could get it too my venue. Don't

know why in the hell I could not get it to download the the computer

directly. Only problem, I am having issues with my micro sd card reader.

But I FINALLY got it too work, was able to side load your link to a flash

and install it on my system. TOO MUCH FREAKING TROUBLE!

Thanks for the help. Is there some where I can give you a "high five" ?

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