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When I reset my apple ID and password for new computer, it won't start installation

Guest
Dec 14, 2014 Dec 14, 2014

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When I reset my apple ID and Password for new computer it acts like I have entered wrong password.  this happens over and over@

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correct answers 1 Correct answer

Deleted User
Dec 16, 2014 Dec 16, 2014

My problem has been solved, thanks anyway.

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Adobe Employee ,
Dec 15, 2014 Dec 15, 2014

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This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

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New Here ,
Dec 15, 2014 Dec 15, 2014

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I'm having same problem after resetting password & after rebooting system. I can't continue with Avery label maker program without this. Have we been hacked?

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Adobe Employee ,
Dec 16, 2014 Dec 16, 2014

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Did you take a look at my previous post?

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Guest
Dec 16, 2014 Dec 16, 2014

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My problem has been solved, thanks anyway.

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Guest
Dec 16, 2014 Dec 16, 2014

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Problem has been solved.  Thanks anyway.

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