Presumably the password being requested is from your operating system asking for your local computer admin password (not an Adobe password) so that the relevant files can be altered on your hard drive for the software to be installed.
Hi John Waller,
"THanks " for the answer but that does not work either. I used the one for my gmail account and it does not work either. The initial password has been changed as requested. Otherwise, I would not have change it!
Please, any more ideas? This is very frustrating to say the least,
Sorry I am not following.
Your Gmail account has nothing to do with your local computer admin password.
Which operating system are you running? Windows or Mac?
Any chance you can post screenshots showing us what you're trying to do?