Mac Yosemite causes problems for some people, especially for OLDER programs
Does the problem exist with and without antivirus and firewall(s) disabled?
Are you working with a pen and tablet device instead of a mouse?
What are you loading when the program disappears - the Elements Organizer 11 or the Premiere Elements 11 Editor?
If you have not already, I would go with an uninstall, free ccleaner run through, and then reinstall with antivirus and firewall(s)
Before or after the uninstall/reinstall, you might also include a deletion of the Adobe Premiere Elements Prefs file which may be found
Users/Owner/Libraries/Application Support/Adobe/Premiere Elements/11.0 I am not 100% on the path, but I believe it is correct. I am strictly an Elements Windows user.
Please let us know the outcome.
1. There is no active antivirus program and Elements 11 doesn’t open with the firewall enabled or disabled.
2. I am working with a mouse
3. I am loading Premiere Elements 11 Editor. I’ve tried by opening the application from finder and from Elements Organizer 11. No change.
4. I did try a re-install but not with ccleaner in the middle.
I will try first to delete the prefs file.
Then if that doesn’t work I will try cCleaner and the re-install
Thanks for the follow up with details.
We will be watching for your results.
If no success, then...
We could go with another source of installation files downloaded from a web site and then have you insert your purchased serial number in those files.
The key to that approach is reading and carrying out carefully that web site's "Note: Very Important Instructions" so that you do not run into an Access Denied message.
The typical last resort is to create a new User Account with Administrative Privileges, and then install and try to run the program in that new account.
The previous instructions didn’t work and when I went to the prodesigntools website and tried to download the file, I got the access denied errors. I appreciate your help on Christmas, but now I have to return to the “festivities”. I will try again tomorrow.
Thank you and Merry Christmas.
Thanks for the update.
Please give that web page's section on Note: Very Important Instructions another look. You must have missed a step. It has happened to several so I include the caution when I post that particular suggestion as a source of alternative installation files.
If you cannot spot the place in the procedure where you might be going off course, please let me know, and I will go through the steps with you to find the trigger for the Access Denied. Essentially you are just going to Sign In at the Adobe web site but not download anything there. After you are OK's at Adobe, then you are going to go back to the web site where you started and click on that web page's File 1, then File 2 for your particular program/version.
Best wishes and Merry Christmas to you and all there enjoying this special day.
I was able to pass beyond the “access denied” and download the .dmg file for install. I had run the cCleaner and restarted the OS.
No change. I’m included the report which was generated when I got the error “Adobe unexpectedly quit”. This appears at the “end” of the loading. I don’t know if this is helpful.
Thanks again for the assistance.
I did a complete uninstall and check delete Prefs. Everything came up fine.
Thank you again for all of your assistance.
Have a great rest of the Holiday.
Success!!! sounds so good. Great job.
Best wishes for a wonderful new year.
Add On...Goof on my side when I wrote about File 1 and File 2 for your download from the web site. For that moment I forgot that you were working on Mac and not Windows. For Mac, just a File 1 on the original web site after you go through the procedures at the Adobe web site.
Thank you for your response. After some help from A.T. Romano, I decided to uninstall including Preferences and it worked and then reinstall. It worked.