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Windows 8.1, Firefox 34.0, Flash 16.0.0.235
The problem:
After the (no errors) install process, the plugin is not downloaded. Firefox looks for an addon with a '.jar' or 'xpi' file suffix for the manual plugin install. The download directory does NOT contain a file with either suffix / file type.The install reports no errors. Below I will show a screenshot of the install directory contents so you can see that there is no '.jar' or '.xpi' file in the download directory.
Background:
I am trying to get the flash manual plugin install to work with firefox. The plugin finder and install service with firefox does not find the plugin so I use the manual option.
I went to the adobe download page and followed the normal process to download and install the plugin. The plugin installs here;
C:\Windows\SysWOW64\MacroMed\Flash
This directory has a log file. I paste it below.
=O====== M/16.0.0.235 2014-12-27+20-17-28.116 ========
0000 00000010 "C:\Users\Megan\AppData\Local\Adobe\AIH.dda5f4378c2a791bc0bedb81ae7746c0e15371ec\install_flash_player.exe" -install -iv 8
0001 00000011 1
0002
0003
0004
0005
0006
0007
0008
0009
0010
0011 00000014
0012 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_235_Plugin.exe
0013 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0014 00000017 C:\Windows\SysWOW64\Macromed\Flash
0015 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_16_0_0_235.exe
0016 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0017
0018
0019
0020 00000012
=X====== M/16.0.0.235 2014-12-27+20-17-41.805 ========
Here is a picture of the flash download directory contents. There is no .xpi or jar file:
I fixed it.
Firefox needed to be reset. Then it could see the plugin.
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No joy. No help here either. Is there a way to get a support person?
I got actual help over at the mozilla forums. This is what I tried:
Disabling Kaspersky.
Disabling all FF addons.
Disabling Malwarebytes.
Uninstalling flash first and deleting all flash directories.
Anyway. PLEASE IS THERE A SUPPORT PERSON AVAILABLE?
Thanks,
lucidbee
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I fixed it.
Firefox needed to be reset. Then it could see the plugin.