Flash plugin missing from manual flash download

[lucidbee]

Windows 8.1, Firefox 34.0, Flash 16.0.0.235

The problem:

After the (no errors) install process, the plugin is not downloaded. Firefox looks for an addon with a '.jar' or  'xpi' file suffix for the manual plugin install. The download directory does NOT contain a file with either suffix / file type.The install reports no errors. Below I will show a screenshot of the install directory contents so you can see that there is no '.jar' or '.xpi' file in the download directory.

Background:

I am trying to get the flash manual plugin install to work with firefox. The plugin finder and install service with firefox does not find the plugin so I use the manual option.

I went to the adobe download page and followed the normal process to download and install the plugin. The plugin installs here;

C:\Windows\SysWOW64\MacroMed\Flash

This directory has a log file. I paste it below.

=O====== M/16.0.0.235 2014-12-27+20-17-28.116 ========

0000 00000010 "C:\Users\Megan\AppData\Local\Adobe\AIH.dda5f4378c2a791bc0bedb81ae7746c0e15371ec\install_flash_player.exe" -install -iv 8

0001 00000011 1

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0003 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

0006 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00000014

0012 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_235_Plugin.exe

0013 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch

0014 00000017 C:\Windows\SysWOW64\Macromed\Flash

0015 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_16_0_0_235.exe

0016 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0017 00001106

0018 00001106

0019 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0020 00000012

=X====== M/16.0.0.235 2014-12-27+20-17-41.805 ========

Here is a picture of the flash download directory contents. There is no .xpi or jar file:

[lucidbee]

No joy. No help here either. Is there a way to get a support person?

I got actual help over at the mozilla forums. This is what I tried:

Disabling Kaspersky.

Disabling all FF addons.

Disabling Malwarebytes.

Uninstalling flash first and deleting all flash directories.

Anyway. PLEASE IS THERE A SUPPORT PERSON AVAILABLE?

Thanks,

lucidbee

[lucidbee · Accepted solution]

I fixed it.

Firefox needed to be reset. Then it could see the plugin.