OS X Flash Installer GUI is empty

[pierswalter]

I'm trying to update Flash Player on OS X 10.10.1 to 16.0.0.235, so I downloaded the Install Adobe Flash Player application (version 2.0.2.13).

The installation failed.

I then used the Adobe Flash Player Uninstaller to uninstall Flash.

When I now retry the installation, the GUI of the Install Adobe Flash Player application is empty.

The exact sequence is like this:

- I start the Install Adobe Flash Player application

- I am asked for the administrator password

- A window with a black background appears.

- A scroll bar at the top states "Installation wird abgerufen" which is german language for something like "installation is downloaded".

- after a couple of seconds the scroll bar disappears and the window GUI remains empty

- this does not seem to change any more (I've waited for hours to see if something would happen).

I've tried several times, even after having rebooted the computer, but I always get the empty GUI.

I am not sure how to recover from this or how to install Flash at all, now that I've removed the previous version.

[jeromiec83223024]

Resetting the NVRAM on your Mac will typically solve this:

How to Reset NVRAM on your Mac - Apple Support

[pierswalter]

Thanks for your answer. But unfortunately, resetting the NVRAM did not solve the problem. The installer GUI is still empty.

[jeromiec83223024 · Accepted solution]

Hmm, please try the offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

[pierswalter]

Great, thanks!

The offline installer worked flawlessly 🙂