Hi,
We have been trying to install the Citrix Flash redirection plugin (Products - XenDesktop - Download Flash Plugin - Citrix) but it is not working.
When the installer begins after download, it starts to retrieve the install and then the windows goes blank (below)
I ran a debug install as a previous thread suggested and have pasted the comments below. We have tried this in numerous machines, different Operating systems on different networks, all with the same outcome. (the file path has been altered by me, below)
Memory Initialized (Maximum)
===============================================================================
Host Version: 3.5.4.26
"C:\xxxxx\xxxxxxxxxxxxx\Desktop\install_flashplayer15x32_mssd_aaa_aih.exe" /debug -Elevated
System: Windows NT version 6.2.9200.0
Added url to whitelist (localhost).
Added url to whitelist (solidstatenetworks.com).
Added url to whitelist (snxd.com).
Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\).
Added common name to whitelist (Solid State Networks I, LLC).
Added common name to whitelist (Adobe Systems Incorporated).
Extracting skin file (/app.config.xml)
Added url to whitelist (get.adobe.com).
Added url to whitelist (get2.adobe.com).
Added url to whitelist (aihdownload.adobe.com).
Added url to whitelist (airdownload.adobe.com).
Added url to whitelist (ardownload.adobe.com).
Added url to whitelist (download.macromedia.com).
Added url to whitelist (fpdownload.macromedia.com).
Added url to whitelist (fpdownload2.macromedia.com).
Added url to whitelist (fpdownload.adobe.com).
Added url to whitelist (fpdownload2.adobe.com).
Added url to whitelist (platformdl.adobe.com).
Added url to whitelist (platformdl-stage.corp.adobe.com).
Added url to whitelist (wwwimages.adobe.com).
Added url to whitelist (wwwimages.stage.adobe.com).
Added url to whitelist (dlmping.adobe.com).
Added url to whitelist (dlmping2.adobe.com).
Added url to whitelist (dlmping3.adobe.com).
Added url to whitelist (dlmping4.adobe.com).
Added url to whitelist (get3.adobe.com).
Added url to whitelist (get3.stage.adobe.com).
Added url to whitelist (adobetag.com).
Added url to whitelist (promotion.adobe.com).
Added read only registry path to whitelist (machine\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\).
Added read only registry path to whitelist (machine\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\).
Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\Shell\Associations\UrlAssociations\).
Added read only registry path to whitelist (root\http\shell\open\command\).
Added read only registry path to whitelist (root\https\shell\open\command\).
Added read only registry path to whitelist (root\.htm\).
Added read only registry path to whitelist (root\.html\).
Added read only registry path to whitelist (root\IE.HTTP\shell\open\command\).
Added read only registry path to whitelist (root\FirefoxURL\shell\open\command\).
Added read only registry path to whitelist (root\SafariURL\shell\open\command\).
Added read only registry path to whitelist (root\ChromeHTML\shell\open\command\).
Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\).
Added read only registry path to whitelist (machine\SOFTWARE\Macromedia\).
Added read only registry path to whitelist (user\SOFTWARE\Macromedia\).
Added read/write registry path to whitelist (machine\SOFTWARE\Adobe\Setup\Reader\).
Added read/write registry path to whitelist (machine\SOFTWARE\Wow6432Node\Adobe\Setup\Reader\).
Added common name to whitelist (Adobe Systems, Incorporated).
189 active MIME types
WebServer thread running
WebServer Listening on 127.0.0.1:63006
Browser cache flushed (0 removed) (851 checked) (0.01 seconds)
Browser: IE 9.11.9600.17498
Extracting skin file (mainwindow.config.xml)
Response code set [/mainwindow.html:200:0]
Accept queue size of (2)
Response code set [/images/icon-blank.gif:200:0]
Response code set [/mainwindow.css:200:0]
Accept queue size of (2)
Response code set [/compact.min.js:200:0]
Response code set [/images/icon-complete.gif:200:0]
Response code set [/images/icon-complete-error.gif:200:0]
Accept queue size of (2)
Response code set [/images/logo-adobe.gif:200:0]
Response code set [/images/bg-close-program.png:200:0]
Accept queue size of (2)
Response code set [/images/bg-download-bar-empty.png:200:0]
Response code set [/images/bg-header-error.gif:200:0]
Response code set [/images/bg-download-bar-full.png:200:0]
Discovering default browser...
Default browser: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1"
Skin version: 2.0.2.13
Document ready triggered
Extracting skin file (locale/en-us.json)
Extracting skin file (workflow.json)
Unable to extract skin file (locale/en.json)
Unable to extract skin file (locale/ie.json)
Accept queue size of (2)
Response code set [/images/button-left.png:200:0]
Response code set [/images/button-center.png:200:0]
Response code set [/images/button-right.png:200:0]
Extracting skin file (interop/downloader.dll)
Loading interop library (C:\Users\Ed_LO\AppData\Local\Adobe\AIH.e8ca43f5ad5cdca8a0c1d77b352fe6e414532d67\downloader.dll) (3.5.4.26)
Memory Initialized (Maximum)
===============================================================================
Downloader Version: 3.5.4.26
Solid Core v0.82 () in use (S11)
Cwd
Torrent Agent: -SC0082-
Torrent Agent: -SD354Q-
Starting manager thread
Manager state changing from (Idle) to (Start)
Manager state changing from (Start) to (Process)
Response code set [/environment.json:200:224]
macroEnvironment (macro) (1305): adding macro WorkflowUrl=https://get.adobe.com/flashplayer/webservices/aih/
macroEnvironment (macro) (1305): adding macro InstallType=install
macroEnvironment (macro) (1305): adding macro InstallName=flashplayer15
macroEnvironment (macro) (1305): adding macro InstallSite=live
macroEnvironment (macro) (1305): adding macro CompletionPageUrl=https://get.adobe.com/flashplayer/completion/aih/
mergeWorkflow (merge) (5EAA): retrieving https://get.adobe.com/flashplayer/webservices/aih/?language=en-IE¤tFilename=install_flashplaye...
installProducts (products) (5781): primary product
installProducts (products) (5781): preparing sitecatalyst ping
installProducts (products) (5781): primary product
Unable to open file
installProducts (products) (5781): sitecatalyst offerCount 0
installProducts (products) (5781): sitecatalyst siteCatalystOffers 0
installProducts (products) (5781): sitecatalyst siteCatalystAcceptedOffers 0
installProducts (products) (5781): sitecatalyst primaryProductExitCode -1
installProducts (products) (5781): sitecatalyst primaryProductIsComplete false
installProducts (products) (5781): sitecatalyst primaryProductSiteCatalystCode
installProducts (products) (5781): sitecatalyst pageName ACDC_FP_AIH_Launched
installProducts (products) (5781): sitecatalyst channel ACDC_FlashPlayer
installProducts (products) (5781): sitecatalyst prop1 AIH
installProducts (products) (5781): sitecatalyst prop2 ACDC Downloads
installProducts (products) (5781): sitecatalyst prop3 get.adobe.com
installProducts (products) (5781): sitecatalyst prop4 en
installProducts (products) (5781): sitecatalyst prop5 en:undefined
installProducts (products) (5781): sitecatalyst products ;FlashPlayer_AIH
installProducts (products) (5781): sitecatalyst eVar73 ACDC_FlashPlayer
installProducts (products) (5781): sitecatalyst eVar74
installProducts (products) (5781): sitecatalyst events event96
installProducts (products) (5781): completion page url https://get.adobe.com/flashplayer/completion/aih/
installProducts (products) (5781): preparing sitecatalyst ping
installProducts (products) (5781): primary product
Unable to open file
installProducts (products) (5781): sitecatalyst offer results (isDual false oLen 0):
installProducts (products) (5781): sitecatalyst installedCode failedCode offerCode
installProducts (products) (5781): sitecatalyst allInstalled true allFailed true
installProducts (products) (5781): sitecatalyst numInstalled 0 numFailed 0
installProducts (products) (5781): sitecatalyst offerCount 0
installProducts (products) (5781): sitecatalyst offerCount 0
installProducts (products) (5781): sitecatalyst siteCatalystOffers 0
installProducts (products) (5781): sitecatalyst siteCatalystAcceptedOffers 0
installProducts (products) (5781): sitecatalyst primaryProductExitCode -1
installProducts (products) (5781): sitecatalyst primaryProductIsComplete false
installProducts (products) (5781): sitecatalyst primaryProductSiteCatalystCode
installProducts (products) (5781): sitecatalyst pageName ACDC_FP_AIH_Unknown_Reason_exitcode=-1
installProducts (products) (5781): sitecatalyst channel ACDC_FlashPlayer
installProducts (products) (5781): sitecatalyst prop1 AIH
installProducts (products) (5781): sitecatalyst prop2 ACDC Downloads
installProducts (products) (5781): sitecatalyst prop3 get.adobe.com
installProducts (products) (5781): sitecatalyst prop4 en
installProducts (products) (5781): sitecatalyst prop5 en:acdc_fp_aih_launched
installProducts (products) (5781): sitecatalyst products ;FlashPlayer_AIH
installProducts (products) (5781): sitecatalyst eVar73 ACDC_FlashPlayer
installProducts (products) (5781): sitecatalyst eVar74
installProducts (products) (5781): sitecatalyst events
actions not defined for (products) in (installProducts)
Notification center caught unhandled exception: Unable to get property 'length' of undefined or null reference
completion page url https://get.adobe.com/flashplayer/completion/aih/?exitcode=-1
Launching browser..
Command: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1"
Executable: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Arguments: -- "https://get.adobe.com/flashplayer/completion/aih/?exitcode=-1"
Manager state changing from (Process) to (Stop)
Manager state changing from (Stop) to (Stopping)
Manager state changing from (Stopping) to (Shutdown)
Storage active (0/10):
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
-- Member Unused
Manager state changing from (Shutdown) to (Idle)
Manager thread shut down successful
Maximum Memory in use (230 / 661k)
===============================================================================
WebServer thread shut down successful
Browser cache flushed (0 removed) (866 checked) (0.06 seconds)
Maximum Memory in use (1137 / 5413k)
===============================================================================
1 Correct answer
Hi Jack,
The link Citrix has on their page for the Flash Player installer is incorrect. This has been escalated and Citrix will be contacted about this matter.
To download the Plugin Citrix is using, go to http://get.adobe.com/flashplayer/otherversions, select your Windows OS version and then select 'FP 16 for Firefox - NPAPI'.
--
Maria
3
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