• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

I cannot seem to use/change my password so I can update my flash player?

Guest
Jan 14, 2015 Jan 14, 2015

Copy link to clipboard

Copied

When I try to update my flash player, it requests my username and password.  I did not remember my password so requested an email to set up a new one - twice now, and neither time has worked.  I'm very careful to enter the password and I know it's right, but the system still won't accept it.  Can someone help me?

Views

187

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 15, 2015 Jan 15, 2015

Copy link to clipboard

Copied

Hello,

You need the password you use to log into your computer.  If you user account is an Administrator, it'll install.  Otherwise, you'll need to provide the password for an Administrator on your computer.  If you don't have a password to log into your computer, and your user account is an Administrator, ignore the password field and click OK to continue.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2015 Jan 15, 2015

Copy link to clipboard

Copied

Having the same problem... ignoring the password does not work.. I have a Mac and I never passworded this computer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jan 15, 2015 Jan 15, 2015

Copy link to clipboard

Copied

LATEST

After the 135th try with my password, I guess I finally found the right one - and it finally worked!  Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines