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I can't run the installer file because a padlock appears in Mac OS X Yosemite.

New Here ,
Dec 26, 2014 Dec 26, 2014

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WhenCaptura de pantalla 2014-12-26 a las 19.40.28.png I download the file it appears on Finder with a padlock in the upper left corner. If I try to run it, it opens with another program that can't read it. Looking for some information on the internet I read something about the file permissions. But I don't know what to do.

Thanks for your time!!

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2015 Jan 16, 2015

Hi Maesgui,

In the screenshot, I see that the installer has the .mdlp extension.  Do you by chance have MATLAB installed on your system?

Remove -2.mdlp from the file name and it should leave just the .dmg extension, which should launch.  If it doesn't, right-click on the file and select 'Open With' and navigate to /System/Library/CoreServices/DiskImageMounter.app

--

Maria

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Adobe Employee ,
Jan 16, 2015 Jan 16, 2015

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Hi maesgui,

Try downloading the offline installer from: http://www.adobe.com/in/products/flashplayer/distribution3.html

Regards,

Rave

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Adobe Employee ,
Jan 16, 2015 Jan 16, 2015

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Hi Maesgui,

In the screenshot, I see that the installer has the .mdlp extension.  Do you by chance have MATLAB installed on your system?

Remove -2.mdlp from the file name and it should leave just the .dmg extension, which should launch.  If it doesn't, right-click on the file and select 'Open With' and navigate to /System/Library/CoreServices/DiskImageMounter.app

--

Maria

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New Here ,
Jan 17, 2015 Jan 17, 2015

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Hi evreyone,

In answer to your question m_vargas : yes I have MATLAB installed. By eliminating the extension I could install it.

Thank you very much!

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Adobe Employee ,
Jan 19, 2015 Jan 19, 2015

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Hi maesgui,


Thank you for confirming.  Much appreciated.

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Maria

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