RoboHelp HTML Version 10 - Navigation panel not displaying in published project

[Nikki_Williams]

We are generating a WebHelp project in RoboHelp HTML Version 10 and the navigation panel (TOC, Search, etc.) is no longer visible in the index file (viewed locally) and it's only visible by clicking "Show" when viewed in a web server. This issue is occurring with Internet Explorer 11 and Google Chrome Version 39.0.2171.99 m. I also tried to view the index files of previously generated projects and am experiencing the same issue (this did not occur before). Is this a known issue? It appears that there a few other discussions posted recently experiencing similar issues. Any help would be greatly appreciated.

Thanks,

Nikki

[Captiv8r]

Hi there

This has been a very popular subject the last several days. Click the link below, read the information and apply any recommended updates.

Click here to view

Cheers... Rick

[Nikki_Williams]

Hi Rick,

Thank you for the very quick response!  I downloaded the RoboHelp patch, "WebHelp fix for Internet Explorer and Chrome" from the link you shared and the great news is that the navigation panel now displays when viewing the index file!  Unfortunately, when I view it from the web server, the panel is still hidden and can only be seen by clicking the "Show" link. Do you know if these fixes are in separate patches or should they both be in the same one?

Thanks,

Nikki

[Jeff_Coatsworth]

That sounds like the normal behaviour when WebHelp is launched via CSH hooks in an application. Was it behaving in a different way before?

[Nikki_Williams]

Previously, the navigation panel (TOC, Search, etc.) has displayed automatically (the user would have the option to click the hide button).

[Jeff_Coatsworth]

How are you calling it? Is it via a URL or is it launched via CSH using mapids?

[Nikki_Williams]

URL.

[Jeff_Coatsworth]

Ah, now I’m seeing this effect. No idea how to fix that.

[Captiv8r]

Hi there

Sorry, but I'm a bit confused. What you are describing sounds like perfectly normal behavior.

Can you share a link where this is happening? Not so we can click it, but so we can see what the link looks like.

If you want a topic to open with the surrounding navigation (TOC, Index, Search, Glossary) you need to click the Show link, then look at what's in the Address bar. Copy that link and you should have what you need.

Cheers... Rick