Error during Word import - 0x80004005

[Rsfl]

When importing a Word document I always receive a 0x80004005 error. By searching I saw that some other authors received the same error ID, but without a solution.Is there any chance to find out what is causing the problem?

The test document I am working on now is only a page long with a few headings and an TOC. No external references or pictures. Always the same error.

I have already tried this kb solution (I have full access to the key): http://support.microsoft.com/kb/295297/EN-USPRB: Error Message: 0x80004005: General Error Unable to Open Registry Key

Win7/64bit, Robohelp 11, Word 2010

Robert

[Peter Grainge]

Do you mean a specific document or any document? If specific, is it a document that you can share with me? See the Contact page on my site and send the document as instructed there. Do make sure you include a link to this thread and please do not email it direct.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge