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Flash Player starts installing but stop in 25%

New Here ,
Jan 23, 2015 Jan 23, 2015

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Hi there,

the problem started when I install the last version of spotify, it didn't work on my Mac, so I look on the internet and I found the problem was because I didn't have the last version of Flash Player. I started the installation but it stopped in 25%, I'd tried so many times that I decided to uninstall the program and reinstall it. But still the same....

Any solution please...???

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correct answers 1 Correct answer

Deleted User
Jan 24, 2015 Jan 24, 2015

Hi Mrs.Perez,

I had exactly the same problem. I had forgotten that I installed recently an Anti-Virus Security app on my macbook. After deactivating the file system- and web-protection of that app the installation process completed perfectly. Then I activated the protection modules again. Could be a reason. .

All the best from Germany!

Klaus

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New Here ,
Jan 23, 2015 Jan 23, 2015

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I have the same problem. I captured the traffic, and it looks like the problem is with the request the installer makes. It is going to the URLs http://23.218.158.246/dlm/fp.gif?type=install&pane=&os=mac&exitcode=-1&app_ver=16.0.0.287&failed_act... and http://23.218.158.246/dlm/ltr.gif?type=install&pane=&os=mac&exitcode=-1&app_ver=5.5&accepted=N&faile.... When I try to retrieve those URLs manually, I get the following message back:

Invalid URL

The requested URL "/dlm/fp.gif?type=install&pane=&os=mac&exitcode=-1&app_ver=16.0.0.287&failed_action_name=&site=live&aih_name=flashPlayer&aih_vers=2.0.2.13&itemid=FP_16_Mac_for_Safari_and_Firefox_-_NPAPI&abbr=fp&dlc=flashplayer&pre_installed", is invalid.

Reference #9.70c95640.1422020650.185709b4

Why is there no simple offline installer that people can download and use, instead of this complex and fragile system? I get that the update checker needs an online source, but an offline source is a required alternative.

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Adobe Employee ,
Jan 23, 2015 Jan 23, 2015

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Hello,

Offline installers for Macs are posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems section'.  Download the installer that corresponds with the browser(s) you use.

--

Maria

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New Here ,
Jan 23, 2015 Jan 23, 2015

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My bad, should have read all the way down to the bottom… What can I say, I'm a guy, I don't read instructions!

So I tried that, but now it tells me that my version is plain 16.0.0, while the current version is 16.0.0.287. Is it just truncating the version? How can I check?

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Guest
Jan 24, 2015 Jan 24, 2015

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Hi Mrs.Perez,

I had exactly the same problem. I had forgotten that I installed recently an Anti-Virus Security app on my macbook. After deactivating the file system- and web-protection of that app the installation process completed perfectly. Then I activated the protection modules again. Could be a reason. .

All the best from Germany!

Klaus

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New Here ,
Jan 24, 2015 Jan 24, 2015

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Thank you so much it work!!!!!!

Lucía

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Guest
Jan 24, 2015 Jan 24, 2015

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Great to hear this!

Have a nice weekend

Klaus

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