Presenter Video Express internal error

[Capt_Goodvibes]

I have just installed the Presenter Video Express 10 trial version and when I attempt to edit a recording, if I click the blue or green buttons to change the view, it gives an internal error message and won't continue. (Mac 10.9.5.)

I'd be very grateful for any thoughts on this, because I want to use the software asap but at the moment, I'm stuck.

I sent a report using the program's internal facility but I have received no response so far.

Russ Brown

[RajeevAdobe · Accepted solution]

Hi Russel,

Welcome to Adobe Forums.

Could you please check if the resolution of your screen if  high.Please lower down the resolution of your screen and then try to record. If that still doesn't work then please create a new user account with admin rights and then try to record or edit.

Please let me know if that works.

Regards,

Rajeev.

[Capt_Goodvibes]

Thanks very much, Rajeev.

This does work, which is great, although a shame that I'll have to change every time I want to record something and won't be able to take advantage of the better resolution.

Do you know if there is any chance of an upgrade or patch to fix this in the near future?

Thanks again!

Russ B

[RajeevAdobe]

This has been already reported. Please find the link mentioned below to follow the best practice for recording.

https://helpx.adobe.com/presenter/using/presenter-video-express.html

Regards,

Rajeev.