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"Error check activation" is the message I get when pulling a book from the library. My computer is authorized (per the ADE screen) I have tried un-authorrzing and re-authorizing but nothing works. Please help

Community Beginner ,
Feb 18, 2015 Feb 18, 2015

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"Error check activation" is the message I get when pulling a book from the library. My computer is authorized (per the ADE screen) I have tried un-authorrzing and re-authorizing but nothing works. Please help

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Community Expert ,
Feb 18, 2015 Feb 18, 2015

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I've moved your query to the Adobe Digital Editions forum.

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Community Beginner ,
Feb 18, 2015 Feb 18, 2015

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Thank you

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New Here ,
Feb 19, 2015 Feb 19, 2015

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I have the same problem of Mempho12.

I tried to uninstall ADE and reinstal it but the problem remain.

Using ctrl+shift+D is not a solution on my PC.

If I install ADE on another PC all work but not on my pc.

Please help me.

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Adobe Employee ,
Feb 19, 2015 Feb 19, 2015

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For this problem, you need to deauthorize and authorize ADE again.

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New Here ,
Feb 20, 2015 Feb 20, 2015

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I tried to deauthorize my PC but the answer was: Now it's no possible, Try later.

I don't know what I have to do.

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New Here ,
Dec 17, 2016 Dec 17, 2016

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I've tried to deauthorize my computer and when I enter my Adobe account email and password, I get "Unable to erase authorization. Please try after some time." So I can't successfully deauthorize it.

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New Here ,
Feb 18, 2015 Feb 18, 2015

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I am having the same problem, and my computer is authorized through my Adobe ID and I cannot open any books.  I tried downloading a book from the university library, using my ID, the book is in ACSM format, and I cannot open the book because it keeps telling me

"error check activation"   I am including screen shots to show my computer is authorized. 

computer authorized.JPG.

check.JPG

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Community Beginner ,
Feb 19, 2015 Feb 19, 2015

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What finally worked for me was the following : Open up your ADE and hit CTRL + Shift +D. It will ask if you want to unauthorize. Do that and follow the instructions for a new authorization. I used my old e-mail and password. Works great. Hope this helps.

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