ADE 4 Crashes on Mac When Opening a Borrowed Library Book

Report · Feb 04, 2015

I borrowed "Game of Thrones" from my public library, in eBook format of course, and it crashes ADE 4.x on my Mac 10.10.2. I downgraded ADE to 2.01 and the book open fine. How do I send a bug report to Adobe on this? I can repeat the bug every time.

Report · Feb 16, 2015

I'd really like to submit a bug report. Please point me in the right direction to submit bugs to Adobe.

Thanks.

Report · Feb 16, 2015

Hi,

You can copy paste the crash log here in this thread.

Thanks

Report · Feb 17, 2015

me too:

Process: Adobe Digital Editions [6957]

Path: /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Identifier: com.adobe.adobedigitaleditions.app

Version: 4.0.3 (1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Digital Editions [6957]

User ID: 501

Date/Time: 2015-02-17 15:16:43.525 -0500

OS Version: Mac OS X 10.10.2 (14C109)

Report Version: 11

Anonymous UUID: 836916F8-B9A4-255A-DC5A-8B1ADA96C7AE

Sleep/Wake UUID: CC7D9063-58E5-44B2-A4BD-0B2EA2A923AE

Time Awake Since Boot: 82000 seconds

Time Since Wake: 13000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

__TEXT 0000000109df2000-000000010a65e000 [ 8624K] r-x/rwx SM=COW /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.adobedigitaleditions.app 0x000000010a0883a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

1 ePub3.dylib 0x000000010b0d7ebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

2 ePub3.dylib 0x000000010b0da2fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125

3 ePub3.dylib 0x000000010b0d8ffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 437

4 ePub3.dylib 0x000000010b08e64a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270

5 ePub3.dylib 0x000000010b09ef9a ePub3::ManifestItem::ReferencedDocument() const + 176

6 ePub3.dylib 0x000000010b0812b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118

7 ePub3.dylib 0x000000010b0893c7 ePub3::Package::Unpack() + 26647

8 com.adobe.adobedigitaleditions.app 0x000000010a125362 BookContainer::OpenFile(ePub3::string const&) + 2222

9 com.adobe.adobedigitaleditions.app 0x000000010a125c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

10 com.adobe.adobedigitaleditions.app 0x000000010a087029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

11 ePub3.dylib 0x000000010b063efb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793

12 ePub3.dylib 0x000000010b07bf7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

13 com.adobe.adobedigitaleditions.app 0x0000000109f6917f dpdoc::Document::getPackageProps(char const*) + 311

14 com.adobe.adobedigitaleditions.app 0x0000000109ea38b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

15 com.adobe.adobedigitaleditions.app 0x0000000109dfe554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

16 com.adobe.adobedigitaleditions.app 0x0000000109e0e012 -[MainWindowController openBookInReadingView:errorString:] + 184

17 com.adobe.adobedigitaleditions.app 0x0000000109e0e379 -[MainWindowController onReadInMainWindow:] + 264

18 com.apple.CoreFoundation 0x00007fff96148cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

19 com.apple.CoreFoundation 0x00007fff9603a244 _CFXNotificationPost + 3140

20 com.apple.Foundation 0x00007fff94d4cc31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

21 com.adobe.adobedigitaleditions.app 0x0000000109e58dd6 -[DECardView cardItemDoubleClick:withEvent:] + 86

22 com.adobe.adobedigitaleditions.app 0x0000000109e59f74 -[DECardItemView mouseDown:] + 240

23 com.apple.AppKit 0x00007fff8c803a18 -[NSWindow _reallySendEvent:] + 12721

24 com.apple.AppKit 0x00007fff8c28a16e -[NSWindow sendEvent:] + 446

25 com.adobe.adobedigitaleditions.app 0x0000000109e2bc6f -[CustomWindow sendEvent:] + 64

26 com.apple.AppKit 0x00007fff8c23c451 -[NSApplication sendEvent:] + 4183

27 com.adobe.adobedigitaleditions.app 0x0000000109e32023 -[CustomApplication sendEvent:] + 52

28 com.apple.AppKit 0x00007fff8c0c8608 -[NSApplication run] + 711

29 com.apple.AppKit 0x00007fff8c0b3a14 NSApplicationMain + 1832

30 com.adobe.adobedigitaleditions.app 0x0000000109df3604 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff952ff232 kevent64 + 10

1 libdispatch.dylib 0x00007fff96548a6a _dispatch_mgr_thread + 52

Thread 2:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff952f94de mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff952f864f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff9609cb34 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff9609bffb __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff9609b858 CFRunLoopRunSpecific + 296

5 com.apple.CFNetwork 0x00007fff8b1bac80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

6 com.apple.Foundation 0x00007fff94db290a __NSThread__main__ + 1345

7 libsystem_pthread.dylib 0x00007fff89b18268 _pthread_body + 131

8 libsystem_pthread.dylib 0x00007fff89b181e5 _pthread_start + 176

9 libsystem_pthread.dylib 0x00007fff89b1641d thread_start + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff952f94de mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff952f864f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff9609cb34 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff9609bffb __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff9609b858 CFRunLoopRunSpecific + 296

5 com.apple.AppKit 0x00007fff8c23833b _NSEventThread + 137

6 libsystem_pthread.dylib 0x00007fff89b18268 _pthread_body + 131

7 libsystem_pthread.dylib 0x00007fff89b181e5 _pthread_start + 176

8 libsystem_pthread.dylib 0x00007fff89b1641d thread_start + 13

Thread 4:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fff952fe3fa __select + 10

1 libsystem_pthread.dylib 0x00007fff89b18268 _pthread_body + 131

2 libsystem_pthread.dylib 0x00007fff89b181e5 _pthread_start + 176

3 libsystem_pthread.dylib 0x00007fff89b1641d thread_start + 13

Thread 5: