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NOTHING BUT TROUBLE Presenter 10

New Here ,
Feb 21, 2015 Feb 21, 2015

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#1 Spent 2 or more hours with support and it still will only show up in Powerpoint when I run as administrator. Runs VERY slow. PPT Presentation opens, saves and closes VERY slowly with Presenter on it.

#2 Started using anyway and saved a preview version with several videos embedded. Several worked fine but a couple have audio and no video. I tried to import a different file type for the videos and got this error messsage about Adobe Medica Encoder CS6: The Adobe produce that installed Media Encoder (WHAT product?) has not activated etc...  All the fixes and downloads are for earlier versions in 2014. What to do???

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Adobe Employee ,
Feb 23, 2015 Feb 23, 2015

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Open the file (C:\Program Files (x86)\Common Files\Adobe\SLCache\X19zbGNfZmVhdHVyZXNfXw==.slc) in any text editor, delete all of the contents, save it, and set the file to read-only.If still it doesn't resolve the issue then you might need to go for clean installation.


Regards,

Rajeev.

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