ADE 4.0 - Error On Open - Windows XP

[kenz64062470]

Hi,

I'm attempting to use ADE 4.0 on my Windows XP computer.  The installation completes successfully, but when I attempt to run the application (through the desktop shortcut or directly with the .exe) I get the following Windows pop-up:

***

Adobe Digital Editions 4.0 has encountered a problem and needs to close.  We are sorry for the inconvenience

***

The error report contains the following data:

***

EventType: clr20r3

P1: digitaleditions.exe

P2: 4.0.0.0

P3: 5406e7ee

P4: digitaleditions

P5: 2.0.0.0

P6: 5406e7ee

P7: 5d9

P8: 7e

P9: system.dllnotfoundexception

***

I'm able to successfully install and run ADE 2.0 and ADE 3.0 without getting this or any other errors.

Has anyone encountered this issue?  If so, what was the resolution?

My operating system has all updates applied.

Thanks,

Ken

[richardo19074981]

Similar for me with ADE 4.0

EventType : clr20r3	P1 : digitaleditions.exe	P2 : 4.0.3.0
P3 : 54db41a1	P4 : digitaleditions	P5 : 2.0.0.0	P6 : 54db41a1
P7 : 64e	P8 : 7e	P9 : system.dllnotfoundexception

Any solutions anyone?

Thanks

Richard

[benxander]

I'm also having this problem. Why haven't adobe staff bothered to resolve this issue?

adobe digital editionEventType : clr20r3

P1 : digitaleditions.exe

P2 : 4.0.3.0

P3 : 54db41a1

P4 : digitaleditions

P5 : 2.0.0.0

P6 : 54db41a1

P7 : 64e

P8 : 7e

P9 : system.dllnotfoundexception  s 4 xp not working