Hi Dan A
I'm not sure if what I'm about to post will help any, but
here goes. We saw a similar thing happen when Captivate 3 arrived.
Someone named Greg posted the following info that seemed to work
for him. Hopefully it will help here.
=====> Snip <=====
Hi everyone - after trying for two weeks to get v3 to
install, we finally got it working this past Friday. When we would
try to install it on two of our machines, it would get to the end
of the install process as though it had completed successfully, and
then would give the message "Rolling Back Action", uninstall
everything, and then leave a message that "Installation was
Interrupted...". We tried on two machines at least 10 times each,
cleaned out registry keys for Captivate 1 and 2, ran diagnostics,
etc, and got the same action everytime.
One of our IT guys said that he had encountered the same
exact issue when installing QuickBooks on one of our Finance dept's
PC's, and sure enough, the solution he used for it worked for
Captivate 3:
1) Log out
2) Log in as administrator
3) Turn off any scripting
4) Turn ON the Windows Firewall
5) Install Captivate and enter serial number
6) Reboot - log back in as admin
7) Turn back on any scripting
8) Log out admin and back in as user
I won't even pretend to be 100% certain why this worked, but
it did without a hitch on both PC's where previous attempts had
failed. I spent over 2 hours on hold with Adobe "Tech Support",
only to find out that they didn't have a clue what was happening
with this. Just another example of how anti-pirating measures
penalize paying customers while those using unauthorized copies are
unaffected .
Greg
=====> End Snip <=====
Cheers... Rick