multiple attempts at installing flash player have failed

[barbsb29898026]

I have attempted at least 7 times to download & install Flash Player.  I still get Alerts when I try to watch video on abc.com.  Why isn't flash player updating?

also, once I get to step 3 of 3, there's an ad to purchase something that I don't want.  there's no button to push that says "no thanks".  Should I just close out the page?

[andys75622553]

1. What operating system are you using?(e.g. Windows Vista, Windows 7, Windows 8.1, Mac OS)

2. What browser are you using? (e.g. Internet Explorer, Firefox)

3. Do you have Flash Player installed now?

[barbsb29898026]

Windows 7Mozilla firefoxYes, 2012 last update

Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5

[jeromiec83223024]

It sounds like you've completed the installation successfully, but it's not working in your browser for some other reason.

This is typically caused by third-party add-ons like ad-blocking or anti-tracking plugins, or third party anti-virus/anti-malware tools.  If none of that stuff sounds familiar, you might want to make sure you're running a current version of Firefox.

If that doesn't work, you can try refreshing Firefox:

Refresh Firefox - reset add-ons and settings | Firefox Help

If you're still stuck, then something is corrupted.

I'd check to make sure that the filesystem is in good shape:

http://support.microsoft.com/en-us/kb/2641432

Then I would uninstall and reinstall both Firefox and Flash:

Uninstall Flash Player | Windows

Internet Explorer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ax.exe

Firefox and other NPAPI browsers:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe