Can't install trial in french

[maxpouliot]

When i get to the point where i have to enter a serial, i don't have one so i click next, but i can't get past this screen...
How can i try RoboHelp 7 for 30 days?

[Peter Grainge]

There should be an option to continue without one.

[RoboWizard]

Hi all

Unfortunately, this sort of confirms a fear that I had at the onset of the announcement that RoboHelp 7 and the Technical Communication Suite was ready. There is often an issue that is seen with the new and stricter security. As I understand it, this is handled by a different team at Adobe than the actual team for each product. I've seen and heard many reports of the same issue from other products. I've also experienced it myself with Captivate as well as RoboHelp and most recently a cool new toy Adobe has that is called "Visual Communicator".

I think the only thing we are probably able to do is either point folks to the Bug Reporting Form ( Click here for the link) or to the Support number or E-Mail.

Cheers all... Rick

[maxpouliot]

Reported the bug... Hope that i will hear from Adobe... Really want to compare RoboHelp 7 versus Flare!

[Bobby_Walker]

Hello maxpouliot,

As Peter said above, there should be an option to continue without entering a serial number. I have seen a few cases where this is not available on Windows 2000. What OS are you using?


Thanks,

Bobby Walker
Adobe Customer Care

[maxpouliot]

Windows 2000!

[Bobby_Walker]

Thanks for the quick feedback. I will contact the engineers to see if the trial version is Windows 2000 compliant. I hope to hear back tomorrow.


Thanks,
Bobby

[Bobby_Walker]

Hello maxpouliot,

I have confirmed that the trial technology that we uses for RoboHelp 7 is not compatible with Windows 2000. While the full retail product will work fine in that OS, the trial will not. Sorry about the inconvenience


Thanks,
Bobby