I have a .CHM file that contain a link for a PDF attachment.
When clicking on the link (via computer A), "File Download" dialog
box will be displayed for me to select Open, Save and Cancel
buttons. But, when using company B, the "File Download" dialog box
will only display Save and Cancel buttons. The Open button is not
there.
How can I get the Open button?
Hi msloh and welcome to the RH community. I think you will
find that this has to do with the level of security applied on
computer B. What I'm less sure about is what security levels need
changing. Check out the Internet Explorer security settings and see
what the difference is.
Just an addition to my previous comment. Is there a specific
need to have the PDF outside of the help file? If not, why not just
include it in your baggage files and link directly to it. This
would get around any user security settings.
Thanks for your response.
To answer your query, the PDF file is already in the baggage
files.
I couldn't find any difference of the IE security settings
for these 2 computers.
FYI, Computer A (installed with Robohelp software) is running
on Windows 2000 Server (SP4) and IE version 6 whereas Computer B is
running on Windows XP Pro(SP2).
I also noticed a weird behaviour on Computer B where another
warning message "Download could not complete!" prompted very often
when clicking on the link. It is definitely happened especially if
you click the link more than 1 time on the same help file unless
you close it and re-open the help file. However, this behaviour
never occur in Computer A which I have tried many times.
Have you checked the Windows Security level available from
the Control Panel? There may be a setting there that is causing
this behaviour on the XP machine.
5
Replies
AdChoices