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hello, I cant install the upgrade as it says i need to close safari, but I dont have it open! I have a MacBook Air

New Here ,
Mar 19, 2015 Mar 19, 2015

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Hello, I am trying to install the flash upgrade but it tells me to close Safari but i dont have safari open. I have a MacBook air. Any suggestions??

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Adobe Employee ,
Mar 19, 2015 Mar 19, 2015

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New Here ,
Oct 28, 2016 Oct 28, 2016

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This is happening to me as well and I followed the link provided and followed both methods and I still can not dl the upgrade. Please advise!

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Adobe Employee ,
Oct 28, 2016 Oct 28, 2016

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If  you're being prompted to close the browser, but it's not open some other process/app, identifying itself as a browser, is using Flash Player.  A work-around is to restart your system, making sure the 'Reopen windows when logging back in' check-box is NOT selected, and making sure any app that may use Flash Player is NOT running when you try to install Flash Player.

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