Copy link to clipboard
Copied
My IT department is having a difficult time pushing the Adobe Acrobat Pro XI to install on my computer. They suspect it's because of the PDF add-on in RoboHelp 11. They say the add-on is at a newer version, and therefore, the Acrobat installation keeps failing. Is there anyone experiencing this as well and is this a known issue? Is my IT department correct in thinking that the issue is due to the add-on in RH11? They're thinking we need to turn off the add-on some how.
Not something I have seen reported but the fairly quick solution would be to uninstall Rh11 and make sure the PDF add-on is uninstalled as well, then reinstall without the add-on. I believe that should work but if in doubt, you would have to ask Adobe direct. Installation questions are free.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
Not something I have seen reported but the fairly quick solution would be to uninstall Rh11 and make sure the PDF add-on is uninstalled as well, then reinstall without the add-on. I believe that should work but if in doubt, you would have to ask Adobe direct. Installation questions are free.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
It turns out that it was the PDF add-on that was causing the problem. My IT department removed it and then tried pushing the Adobe Acrobat install through, and it worked. Strange...
Copy link to clipboard
Copied
Hi,
If you have installed Rh 11 and then installing Acrobat XI Pro, there should be no concerns as such. This doesn't seem to be known i think.
Could you please attach screen shot of the error message or if you can share the error log ?