Mac OS 10.10.2 - Will Not Update/install above 30%

[mkj140]

I have not been able to install/update my flash player.  i have used the Adobe flash installer and still won't install above 30 %

Any Help Welcomed

[AnamikaC]

Hello, Thank you for reaching out to us. Can you please confirm the url and also the file name that you saw while downloading Flash Player. Do you have any anti-virus software installed. Any screenshots would help also. Apologize for the inconvenience caused.

Thanks,

Anamika

Adobe Team

[bobc71183982]

file name used as per above

[bobc71183982]

yes trend micro

[bobc71183982]

I too have this issue and have followed all the recommended steps with out success Mac 10.10.2

AdobeFlashPlayerInstaller_17au_ltrosxd_aaa_aih-2.dmg

[AnamikaC]

By any chance, are you running any anti-virus. If yes, which one. We are trying to narrow the issue and need your help.

[bobc71183982]

did you get my replies

[bobc71183982]

trend micro yes

[AnamikaC]

Thanks. Yes, I got your response. You are helping us our here definitely to narrow the situation. Would it be possible for us to do a web connect session with you to see what is going on. Many users are seeing this issue and we are not able to resolve. Not sure, what Timezone you are in , but would you be available any time to do a web connect.

[bobc71183982]

sure

Regards

Bob Cole

reloc@bigpond.net.au

[AnamikaC]

I will send you the details of a connect session and also a dial in number.

[mkj140]

Yes I am at any point many Thanks

Current Time Zone - GMT + 3 HRS

[bobc71183982]

connect now if you like it’s approaching 5 pm here in australia

Regards

Bob Cole

reloc@bigpond.net.au

[AnamikaC]

Ok. Please give me 2 mins. I will send you the connect and login details to your email.

[bobc71183982]

i have gone into safari preferences and web plug ins are set to allow

[mkj140]

Hi,

I get the same file

AdobeFlashPlayerInstaller_17au_ltrosxd_aaa_aih-2.dmg

My anti-virus is Avast

Screenshot below

Many Thanks

[jalbertomortu · Accepted solution]

‌

Hello !

I was having the same problem and after many attempts i found the solution downloading the file directly from the Adobe server ( for  Mac )

Here is the direct link and i hope this finally solve your problem.

Flash Player for Safari and Firefox - NPAPI

Greetings !

[mkj140]

many thanks your linked work and installed.

I guess theres a problem with the other download packet

[Guest]

Hi,

I had the same problem for days. I realised that it must be the anti virus, I'm using Kaspersky total security. I disabled the protection and it loaded up the flash player on my mac.

Hope this helps