Flash Player installation problem

[philipt38292508]

I'm unable to download Flash Player to my iMac. I reach the Adobe Flash Player Installer (window with grey background) which appears for a split second and then disappears - I then get a message saying the installation could not be undertaken (similar words) Can someone please help as this is extremely frustrating! Thanks

[jeromiec83223024]

Please use the offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

[philipt38292508]

This still doesn’t work!

[jeromiec83223024]

A more detailed explanation of the failure would help me to give you better advice, but here's what I would do next:

First, ensure that the filesystem and permissions are correct.  See the section about Disk Utility:

Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support

Also, while you're in there choose Repair Filesystem Permissions as well.  Verify will frequently return clean, but hitting repair will still repair a bunch of stuff.

At that point, please do a clean install, as described here:

How to perform a "clean install" of Flash Player in Mac OS X

[philipt38292508]

Okay - thanks.

1) I go to Adobe Flash Player Installation.

2) Step 1 of 3

3) I click ‘Install now’

4) Initialises

5) I click Flash Player in downloads

6) I click Install AFP

7) Ask if I want to open

8) Click open

9) Type in password

10) Screen then shows a rectangular grey window FP Installer for a split second

11) Window reverts to grey

12) Eventually receive message AFP cannot be installed

Any help would be appreciated.

Thanks

Philip

[jeromiec83223024]

Please use the link I provided in my first post.  It's a different installer that shouldn't throw the grey screen thing.

We've noticed that a couple anti-virus packages are flagging legitimate Flash Player downloads erroneously.  If you're running a virus scanner, you may need to temporarily disable it for the installation.

[philipt38292508]

Hi - thanks.

Could you please send the link again?

many thanks

Philip

[jeromiec83223024]

Please use the offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

[philipt38292508]

No difference, I still get the split second grey box, then told unable to install!

[jeromiec83223024]

Weird. Can you please post your installer logs?

Where do I find the Flash Player installation log on the Macintosh?

[philipt38292508]

Mmmmmm what are installer logs? Sorry!

Sent from my iPhone

[jeromiec83223024]

It's described in the link.

[philipt38292508]

Does this help?

2012-05-21 06:49:38 +0100

[jeromiec83223024]

You can't add attachments via email, unfortunately.  You'll need to actually come back to the forum site using your browser and add it there.

[philipt38292508]

This is crazy, nothing seems to work yet I use FP on a daily basis - is there a ‘paid for’ version I can instal?

[philipt38292508]

Any further ideas? Is there a paid for download that would work? Surely this issue is not insurmountable?

Please advise further/help if possible.

Thanks

[jeromiec83223024]

Not at the moment.  The installation logs and screenshot that I asked for earlier in the thread are what I need to help you.  Come back to the actual forum website and read the thread for links to details on how to get that done.

[philipt38292508]

Hi again,

Apologies for this but I need walking through what I need to do - can you assist as I really doe need to resolve this issue. Sorry to be a difficult customer!