Can't unauthorize Adobe Digital Editions

[bobbil21800123]

When I try to download a book I get the "Error getting License. License Server Communication Problem: E_ACT_NOT_READY" message.  So I try to erase the authorization as I see instructed, but it keeps telling me my password is wrong.  I've verified the password repeatedly.  I signed in here with that password.

[agnivadebnath]

Hi

You can try the steps mentioned the following link Error "E_AUTH_NOT_READY" | Digital Editions to deauthorize.

[bobbil21800123]

Thank you agnivadebnath; I've tried that.  I open Digital Editions, press Command+Shift+D, and a window pops up with an authorization number or something and two blank fields for me to enter my Adobe ID and password.  I do this and it tells me my password is incorrect.  I only have one Adobe ID, and I know the password is correct.

[agnivadebnath · Accepted solution]

hi

you can try the following steps:

Mac OS

1. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
2. Open Adobe Digital Editions and reauthorize.

Windows

1. Choose Start > Run.
2. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
3. In the left pane of the Registry Editor, locate the following registry key:
4. HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[bobbil21800123]

Thank you!

[lizziel13150341]

were is the users?