Is that not what I did?
No. This forum is for the free Adobe Reader. See the link I posted above for Acrobat.
1 person found this helpful
[topic moved to Downloading, Installing, Setting Up forum]
1 person found this helpful
Lets hope Adobe responds to this asap, there is no link to Acrobat 7 Professional download as it states here:
Malcolm the Macintosh version of Adobe Acrobat 7.0 did not include activation technology. For additional details I would recommend reviewing Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products where this topic has been discussed.
Sorry Jeff your wrong it did require activation and the page you listed above doesn't state where I can get Adobe Acrobat 7 Professional, I already tried the chat option twice and I have two transcripts from both chat instances, hence my post, can anyone at Adobe help me please
Malcolm can you please post a screen shot of the error message you receive when you attempt to install Adobe Acrobat 7.0 for Mac OS? You will need to use the original installation files you received Adobe Acrobat 7.0. You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?.
Hi Jeff, I'm in this industry 26 years now, graphics, programming etc......before Adobe products even existed commercially and I'm using Adobe products since they started, instead of wasting time doing a screenshot, I bought hard copies of Adobe Creative Suite CS2 Premium in 2006, which require activation by phone or email...trust me I know. Eventually when you go through all the processes I was guided by the help phone number to the following link:
which eventually leads to:
This page states what to do, however, at this page Adobe Acrobat 7 Professional in Mac Version is NOT there EVEN THOUGH it states it is, it's neither in the bundles of Disk 1-3, Extras etc....., I have gone through the forum, I spent all day yesterday trawling bundles of topics and threads in the forums to No Avail. So this is where I'm at.
Malcolm what error message are you receiving which is leading you to believe you need to active Acrobat 7. I would recommend reviewing the referenced discussion thread in message #6 as this topic has been discussed previously.
If you are receiving a specific error message when you attempt to install Adobe Acrobat 7.0 you are welcome to update this discussion.
I think that the only solution is to activate offline. CS2 Premium for windows can be activated offline.
Yes your right PMK3 it is only available for Windows and does not help me who has paid for my hard copies only to find now that what I bought is no longer fully viable.
Adobe I would like a solution to this problem please.
Malcolm are you using the updated Creative Suite 2 installation files offered in message #5 of this discussion. The volume license Creative Suite installer does not include activation technology.
Error 24:24 indicates that the activation server is no longer available. This is expected for the Creative Suite 2 installers which is why the volume installation files were offered.
Do you receive any specific error message when installing Acrobat 7.0 from the CD?
Jeff its hard to believe you are actually reading what I wrote, can you actually read what I first wrote, I mean I actually made it very clear and now your going in circles.
I'll start again and I won't be repeating again.
1) I installed from my hard copies I purchased (DVDs)
2) All types of Activation failed.
3) I rang the telephone number which guided to me to the download page to the applications that don't require ACTIVATION.
4) I noticed my Adobe Acrobat 7 Professional (MAC Version) is missing and not available in the NON ACTIVATION VERSIONS.
5) I wrote a thread posted it, it got moved to a more suitable Thread Category and then you said can you post a Screenshot
6) I did that thinking you actually read my post, now I'm guiding you back to my original post. I mean come on read what I wrote.
7) Now I'm back to square one!!!!!!!!!
Malcom thank you for the clarification. You are correct the installation files for Acrobat 7 Professional were not provided as they were not affected by the activation server shut down.
You will want to reinstall Creative Suite 2 utilizing the installation files and serial number referenced in message #5, 6, and 9 from this discussion.
For Acrobat 7.0 Professional you will want to utilize the installation CD you received with your purchase. If your current computer does not have an optical drive then you will want to copy the files to a USB drive on a Mac computer which does have an optical drive. I am sorry but I am not aware of any public download links for Adobe Acrobat 7.0. If you choose to receive a download instead of a CD at the time you purchased Creative Suite 2 then the installation files may be available under your account. You can find details on how to download purchased software at Find a download link on Adobe.com.
Please remember that Photoshop, Illustrator, InDesign, and GoLive CS2 will need to be installed using the Non-activating/Volume license installer referenced. Acrobat 7.0 Professional is installed by a separate installer which does not feature or utilize activation technology.
So what you are saying is, use my original DVD installation disk with the new serial number provided.
No Malcom you will want to use your original Acrobat 7 installation CD with the serial number you received with your purchase. Only a volume license serial number for Creative Suite 2 was provided and that serial number will not be accepted by the Acrobat 7 installation CD.
You can find your registered Acrobat 7.0 serial number under your account at http://www.adobe.com/. For details on how to locate the registered serial number please see Find your serial number quickly.
Thats my whole point, it requires activation and it won't work without it, I've tried, hence my screenshot stating the ERROR 24:24 earlier in the thread.
Malcom the error message you posted was for the Creative Suite 2 installer. Please use the non-activating serial number and installation files available at Download Acrobat 7 and CS2 products.
If you no longer have access to your Acrobat 7.0 Professional installation CD then you will not be able to reinstall Adobe Acrobat 7.0 Professional on your Mac OS computer.
Jeff, I do have access to my installation CD, how else do you think problem occurred. That's how all this started......Jeff. The files you just mentioned also at that link,
I have said a thousand times at this stage DONT CONTAIN ADOBE ACROBAT 7 PROFESSIONAL and MY CD ORIGINAL in the BUNDLE I BOUGHT
DOES NOT WORK WITHOUT ACTIVATION...blah blah blah repeating repeating repeating repeating myself myself FRUSTRATION.
Jeff do you work for Adobe, have they anyone else that help, because now I have spent too much time saying the same thing over and over again here.
Yes Malcom I do work for Adobe. I have investigated and verified that Acrobat 7 for Mac OS does not contain activation technology for previous inquiries on this same topic. I would recommend reviewing the FAQ I referenced in message #6 of this discussion. Can you please private message me your Acrobat 7.0 serial number and I will confirm that it is not tied to our activation technology.
I reviewed your account and I only see the Creative Suite 2 serial number registered. If you look at your CD case there will be a Creative Suite 2 serial number and Acrobat 7 serial number.
You can send me a private message by clicking my name and sending the private message through my profile page.
I have pm you my serial number as requested.
Thank you I have responded. If you can please send your Acrobat 7 serial number. The Creative Suite 2 serial number is the same one I reviewed under your account.
Malcom if you don't have an Acrobat 7 serial number then please respond to this discussion so that others can benefit from the steps performed.
You mentioned that your Creative Suite 2 installer allowed you to install the following applications:
Adobe Acrobat 7.0 Professional
Please custom install Adobe Acrobat 7.0 Professional using the custom install option in the dialog you have referenced.
Once Adobe Acrobat 7.0 Professional is installed please make sure to install the non-activating versions of Photoshop, Illustrator, or InDesign and open them prior to opening Adobe Acrobat 7.0. They will then license Adobe Acrobat 7.0 Professional and allow it to open successfully.
My apologies for the confusion. Some Creative Suite 2 installations include Acrobat 7 as a separate installation with serial number.
It doesn't though, I tried that already too and it doesn't work
Was this question answered satisfactorily? I have the same problem.
321hunter I would recommend reviewing the following discussions were this topic was discussed previously:
321 hunter no this problem has not been resolved yet, you could look at those threads but you won't find an answer, the bottom line is this 321hunter I posted a comment live on the Adobe Facebook page and they recognize that its missing, they said they will be back to me shortly about this, so I will post as soon as I have an satisfactory answer. Don't waste your time going through threads as there is nothing new there. I can tell you that and I don't work for Adobe.
I have read the various posts in this and other threads and I have clicked on the links as suggested. (Background: The hard drive on my MacBook Air crashed and I need to reinstall various programs on the new drive, including those in CS2. I'm running OS 10.6.8.)
I get the impression from what has been written that most of the programs on the original CS2 disks require activation (InDesign and Photoshop, for example), but that at least one of them (Acrobat 7) does not.
1. Is it true that Acrobat 7 does not require activation? Please answer "Yes," "No," or "Don't know." Please do not refer me elsewhere!
2. If "Yes," and if I install Acrobat 7 from the original CS2 disks, using the serial number on the case, should it work without any additional action on my part? Please answer "Yes," "No," or "Don't know." Please do not refer me elsewhere!
If the answer to both questions is "Yes," I'll proceed with the installation, confident that Acrobat 7 will work.
Thank you. I appreciate your assistance.
Hi 312 Hunter,
1) Installing from Original Disks doesn't work anymore.
Problem: Adobe Acrobat 7 Professional requires activation from the original disks and activation is no longer available. So this won't work.
2) Installing from Adobes Webpage [Download Acrobat 7 and CS2 products] that was setup [see link] because of problem (1.) above also doesn't work, because Adobe Acrobat 7 Professional for Apple Mac does not exist on this page even though they suggest it does, it doesn't. It doesn't exist alone and it doesn't exist in the Disk Bundles they have listed either.
3) Don't waste your time looking for any other answers because at present Adobe have none and they have promised me that they are looking into this issue as they acknowledge they have made a mistake on this. So I am still waiting and I will post as soon as I know.
321hunter Adobe Acrobat 7 for Mac OS does not include activation. You will want to install from the previous installation media as was discussed in this discussion. You are welcome to contact our support team directly at Contact Customer Care.
Malcom do you have a case number that I can reference from your recent interaction with our support team?
Jeff, I wasn't given a case number yet
1 person found this helpful
The answer to your question of March 12, 2015 – "Where is the Mac downloadable version of Adobe Acrobat 7 Pro that doesn't require activation[?]" – is … nowhere. That doesn't mean it's not available to you, however. I have successfully installed several CS2 programs and Acrobat 7, on two computers.
The hard drive on my MacBook Air crashed recently. After a new drive was installed I had to reload various programs, including CS2 Premium. I used the original disks and the serial number on the package.
When I tried to open InDesign, however, I got an "Activate Using the Internet" message which led to an "Activation Server Unavailable" message that gave me three options, the last of which was "Click the Phone Activation button to activate the product over the phone." I called the toll-fee number and heard the following recorded message: "We no longer support activation issues over the phone."
So I searched the Web, figuring that others had encountered and solved this problem. Eventually, I found "Creative Suite Help / Download Acrobat 7 and OS2 Products" at https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#.
I also found "How to Fix Adobe’s “Licensing for this product has stopped working” Error by Aaron Nelsen at http://hijinksinc.com/2010/01/20/how-to-fix-adobes-licensing-for-this-product-has-stopped- working-error/. He writes "… you MUST delete adobe_00080000_tsf.data and adobe_00080000_event.log" which is found in /Library/Preferences/FLEXnet Publisher/FLEXnet. So I did that.
I also deleted Illustrator CS2, InDesign CS2, and Photoshop CS2 from my Applications folder. I did not delete Acrobat 7 or GoLive.
After clicking on "English" at https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#, I downloaded Illustrator CS2 for Mac, InDesign CS2 for Mac, and Photoshop CS2 for Mac. I was not able to download Acrobat 7 because the only option is for Windows. As you know, there is no download for Mac.
Illustrator CS2, InDesign CS2, and Photoshop CS2 all opened without any problems. When I tried to open GoLive, I got the same "Activate Using the Internet" message I got at the outset, when I tried to open InDesign. I proceeded, and now have a 30-day trial. The same limitation has been placed on Illustrator, InDesign, and Photoshop, because I downloaded them, whereas GoLive was installed from the CS2 disks.
Next, I opened Acrobat 7.0 Professional – the one installed from the original CS2 disks. It works fine.
BOTTOM LINE: If you want Acrobat 7.0 Professional, install Creative Suite using original CS2 disks, then delete the other CS2 programs from those disks. If you want Illustrator CS2, InDesign CS2, Photoshop CS2, and others, download them from https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#.
I am hoping this explanation will help you. I feel great sympathy for you because the "answers" you received have been obtuse and clearly less than helpful. (I requested a "Yes," "No," or "Don't know" answer to a very straightforward question, but didn't get it.)
My experience tells me that the answer to your question "Where is the Mac downloadable version of Adobe Acrobat 7 Pro that doesn't require activation[?]" – is … nowhere, but you don't need to download it. It's on the original disks and it does not require activation. That's why Adobe did not included it with the Windows version at https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#.
I hope this answers your question, solves your problem, and ends your frustration.
The sentence before "Next, I opened Acrobat 7.0 Professional – the one installed from the original CS2 disks." should read: The same limitation has not been placed on Illustrator, InDesign, and Photoshop, because I downloaded them, whereas GoLive was installed from the CS2 disks.
Thank you for your reply. I appreciate the time you took to try and help me. I have tried what you explain. By installing the CS2 full applications from the original disks I purchased, then delete Indesign, Photoshop, Illustrator and install them from the link. That worked for me. But then you mention that Acrobat 7.0 continues to work from the original disk installation and you didn't delete that and it doesn't require activation, while this worked for you, it won't work for me, I have tried several times believe me. I have read and re-read and re-read posts posted to my question and throughout the forum. But the fact of the matter is, Adobe are responsible now for all of this. They have been less than helpful, I purchased a product that did not state it had a time limit or expiry date. I don't require support , so the fact of the matter is Adobe are responsible to give me a copy of Acrobat 7.0 Professional that works and activates. It is not right that they stand back waiting for the problem to go away, it won't and I certainly won't. If it takes me years of posting to facebook people future customers especially will eventually notice and take heed to the atrocious handling of this situation.