I can sign on to Adobe but when I try to install flash player update, it gives my first name as my ID and doesn't accept my password. I changed the password and the same thing happened. I had a "chat" with customer care, who couldn't help, and directed me

[lauriek45682707]

I can sign on to Adobe but when I try to install flash player update, it gives my first name as my ID and doesn't accept my password. I changed the password and the same thing happened. I had a "chat" with customer care, who couldn't help, and directed me to the forums.

[michaelh47162909]

How can I find my administrator password?

[_maria_]

Hello,

This is an OS prompt asking for your User ID/password (what you us to log into your computer).  This is not your AdobeID/password.  Please see What userid & password do I need to install Flash Player? for more information.

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Maria