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I can sign on to Adobe but when I try to install flash player update, it gives my first name as my ID and doesn't accept my password. I changed the password and the same thing happened. I had a "chat" with customer care, who couldn't help, and directed me to the forums.
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How can I find my administrator password?
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Hello,
This is an OS prompt asking for your User ID/password (what you us to log into your computer). This is not your AdobeID/password. Please see What userid & password do I need to install Flash Player? for more information.
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Maria