Problems installing Captivate 3 Trial Version

[Malcolm_Wales]

Hi all,

Im experiencing a problem with the trial version of Captivate 3 - i install it and run it for the first time, and when i select the trial option, the following error comes up -

"A problem was encountered while trying to load the trial period for Adobe Captivate 3.

Click Quit to see if restarting your computer or re-installing the software fixes the problem. Otherwise, click Continue to display a screen where you can enter a valid serial number to begin using the product without trial."

On clicking continue, it throws me back to the previous screen, greying out the trial version option.

I reinstalled and restarted, and the problem persists. Any ideas?

Thanks,

Malcolm

[Guest]

Hi Malcolm,

The first thing I would do is to make sure that you have disabled any anti-virus software you may have running in the background. If you still encounter the same error message then I would recommend you contact an Adobe Representative in your local area. Alternatively you could also file a bug report using the
Adobe Captivate Feature Request/Bug Report Form

I hope you get the issue sorted out soon.

Regards - Mark

[Malcolm_Wales]

Thanks heaps Mark, i'll give that a go.