Copy link to clipboard
Copied
I ordered Adobe Presenter 10, but when i try to install presenter 10 i receive the message that the serial number is not valid for Adobe presenter 10.0.
When i lookup my registrered products it displays Adobe Presenter Video Express 10.0 for MAC.
How can i fix this issue?
Copy link to clipboard
Copied
I would start by reaching out to Adobe here: Contact Customer Care
Copy link to clipboard
Copied
Hi Sonja,
Did you orderd Adobe Presenter for Win or Presenter Video Express for MAC? Can you check if you got two serial key. Once is for Adobe Presenter for Win and other would be for Mac Video Express.
Regards,
Mayank
Copy link to clipboard
Copied
Mayank,
Please, get in contact with Arjan Smit.
Sonja
Copy link to clipboard
Copied
HI Sonja,
Please ask the user to contact chat support to seek help with the licenses : Chat with an Expert
Regards,
Mayank