Copy link to clipboard
Copied
Hi,
I'm using RH11, Webhelp 11.01.235...
I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0. Selecting OK to this message clears it and then I can view my docs okay.
I'm also using Zoom search, and frankly, can't remove it from my project due to the number of files to test. But, this error does not occur when clicking through the toolbar (content, index, print)
Anyone else have this issue? I really need to fix it..........
thanks!
Copy link to clipboard
Copied
Is it only happening when using Chrome or does it occur with other browsers?
Copy link to clipboard
Copied
So what is the error message?
Kind regards,
Willam
Copy link to clipboard
Copied
Yes, it only happens on Chrome
And the very helpful and descriptive message is:
JavaScript Alert
Exception: reply for which no request exist
The only option on the message is "OK".
Again, it only happens, so far, when switching between content categories (I have three). After hitting OK the doc displays correctly.
This message can be reproduced by at least one other person, too.
Copy link to clipboard
Copied
This is an issue in the latest version of the help that only occurs only when the help is viewed locally. Please report a bug to Adobe: Adobe - Feature Request/Bug Report Form
Kind regards,
Willam
Copy link to clipboard
Copied
thank you.
I reported the bug and already received a response that they are aware of it and it will be fixed in the next update. (i'll try to remember to report back here!)
thanks again!
Copy link to clipboard
Copied
Has that been solved on RH 11.0.3?
Copy link to clipboard
Copied
I believe it has. I haven't seen this issue since I upgraded to 11.0.3.
Kind regards,
Willam
Copy link to clipboard
Copied
After 11.0.3 was released, I emailed Adobe to confirm this was fixed and haven't received a response.
I haven't been able to reproduce this error since upgrading to 11.0.3....
jgaf
Copy link to clipboard
Copied
I am getting the same notification when I view the Webhelp in Chrome.
Am using RoboHelp version 10.0.1.292.
Copy link to clipboard
Copied
For RH10, make sure to install the browser compatibility hotfixes. See RoboHelp Patches and Updates for an overview of available fixes.