How do you install Flash Player when your computer says it is loaded?

[monalynne527]

Please help!  My computer says Flash is loaded, but when I try to send an e-mail card, that Web site says Flash Player is not loaded.

[andys75622553]

To help you we need a little more info:

1. What operating system are you using?(e.g. Windows Vista, Windows 7, Mac OS, Linux)

2. What browser are you using?(e.g. Internet Explorer 11, Firefox, Google Chrome)

3. When you say " My computer says Flash is loaded",  please provide more detail. Where are you looking to verify Flash Player is installed?