• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Flashplayer update for Mac OS quits unexpectedly

New Here ,
Mar 29, 2015 Mar 29, 2015

Copy link to clipboard

Copied

The current Flashplayer update for Mac crashes every time I try to install it. The message is "Install Adobe Flash Player quit unexpectedly"

I'm running Mac OS 10.7.5 on a Macbook Pro

Views

10.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2015 Mar 29, 2015

Copy link to clipboard

Copied

I have the same  problem . Have tried every troubleshooting trick i can find …..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2015 Mar 29, 2015

Copy link to clipboard

Copied

Same here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 30, 2015 Mar 30, 2015

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2015 Mar 30, 2015

Copy link to clipboard

Copied

Worked--thanks!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 26, 2015 May 26, 2015

Copy link to clipboard

Copied

LATEST

Works for me. Thanks much for posting. Like others, my auto download was only 676kb so the problem lies somewhere between that version and the full 15.7mb fix via the link. Disappointing that Adobe can't fix what should be obvious.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2015 Mar 30, 2015

Copy link to clipboard

Copied

@Ianbudd, brianw38761808 and lees56815964

To troubleshoot the crash, please provide the following information:

  • What is the file name of the installer that was downloaded?
  • Screenshot of the installer dialog window before and after crashing (How to post a screenshot in the forum)
  • For the following files, please upload them using the instructions How to share a document
  • Apple creates crash log files when an application crashes.  Application crash log files are usually located in /Library/Logs/CrashReporter. The file name includes the application name. Please provide any files that have Flash Player in the file name.

@brianw38761808 and lees56815964,

The OP indicates they have OS X 10.7.  Please confirm the OS version of your system.

Thank you.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

I am having the same problem. I am running OS 10.9.5. I get the message "Install Adobe Flash Player quit unexpectedly". I have tried downloading the installer with Firefox instead of Safari, and have also now run the Unistaller to remove the previous Adobe Flash Player. The installer still quits as soon as I double-click the green button "Install Adobe Flash Player".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

I clicked pwillener's link ( http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg), and it worked for me, too. Thank you, pwillener! But why is the online installer not working?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

Hi nohoholyoadobe,

"But why is the online installer not working?"  We have not been able to reproduce this behaviour, making it difficult to investigate and identify the cause.  If you have a few minutes available, can you please do the following:

  • Launch the online installer
  • When the "Install Adobe Flash Player quit unexpectedly" message displays, click the REPORT button
  • Copy and paste the resulting contents here.

Thank you in advance.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

Here's mine, m_vargas (I have since used the offline installer and it worked):

Process:               Install Adobe Flash Player [843]

Path:                  /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

Identifier:            com.adobe.InstallAdobeFlashPlayer

Version:               1.0.0.326 (1.0.0.326)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           Install Adobe Flash Player [843]

User ID:               501

Date/Time:             2015-04-02 00:41:05.280 +0800

OS Version:            Mac OS X 10.10.2 (14C1514)

Report Version:        11

Anonymous UUID:        B9A9C7A5-DE20-8BA0-55DE-CF4B2A84E3EE

Time Awake Since Boot: 1700 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:

abort() called

terminating with uncaught exception of type std::logic_error: basic_string::_S_construct NULL not valid

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib         0x933e169a __pthread_kill + 10

1   libsystem_pthread.dylib       0x999d3f19 pthread_kill + 101

2   libsystem_c.dylib             0x98e32eee abort + 156

3   libc++abi.dylib               0x96ee12f9 abort_message + 169

4   libc++abi.dylib               0x96f04483 default_terminate_handler() + 272

5   libc++abi.dylib               0x96f01ac0 std::__terminate(void (*)()) + 14

6   libc++abi.dylib               0x96f014db __cxa_throw + 122

7   libstdc++.6.dylib             0x99394c9a std::__throw_logic_error(char const*) + 106

8   libstdc++.6.dylib             0x993c1e79 char* std::string::_S_construct<char const*>(char const*, char const*, std::allocator<char> const&, std::forward_iterator_tag) + 143

9   libstdc++.6.dylib             0x993bfdb7 std::basic_string<char, std::char_traits<char>, std::allocator<char> >::basic_string(char const*, std::allocator<char> const&) + 53

10  com.adobe.InstallAdobeFlashPlayer 0x000300b1 ADMUtilities::getDmgName(std::string&) + 2161

11  com.adobe.InstallAdobeFlashPlayer 0x0004dd14 ApplicationContext::ApplicationContext() + 852

12  com.adobe.InstallAdobeFlashPlayer 0x0005fdf7 main + 71

13  com.adobe.InstallAdobeFlashPlayer 0x00029145 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib         0x933e28ce kevent64 + 10

1   libdispatch.dylib             0x92ae473f _dispatch_mgr_invoke + 245

2   libdispatch.dylib             0x92ae43a2 _dispatch_mgr_thread + 52

Thread 2:

0   libsystem_kernel.dylib         0x933e1e6a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x999d22b1 _pthread_wqthread + 939

2   libsystem_pthread.dylib       0x999cfe2e start_wqthread + 30

Thread 3:

0   libsystem_kernel.dylib         0x933e1e6a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x999d22b1 _pthread_wqthread + 939

2   libsystem_pthread.dylib       0x999cfe2e start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0xa0c0a6d0  ecx: 0xbffd82dc  edx: 0x00000000

  edi: 0xa0e821d4  esi: 0x00000006  ebp: 0xbffd82f8  esp: 0xbffd82dc

   ss: 0x00000023  efl: 0x00000206  eip: 0x933e169a   cs: 0x0000000b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0xa0c08a00

 

Logical CPU:     0

Error Code:      0x00080148

Trap Number:     132

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

Binary Images:

   0x28000 -    0xd8fff +com.adobe.InstallAdobeFlashPlayer (1.0.0.326 - 1.0.0.326) <FE402A6A-66BE-39FC-ACA2-62B03C08221E> /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

0x8fefa000 - 0x8ff2de03  dyld (353.2.1) <06B1254D-9BB9-327C-BA15-8F18FFF97586> /usr/lib/dyld

0x90008000 - 0x9001bfff  com.apple.CoreBluetooth (1.0 - 1) <DF406F6F-C173-3598-8785-8A2014F770EF> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x900d6000 - 0x900d8fff  com.apple.loginsupport (1.0 - 1) <8B651D8C-53D0-314D-BDD6-74147C4B2E73> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport

0x900d9000 - 0x90142ff7  libcorecrypto.dylib (233.1.2) <F188C1A7-E88F-3EC5-A6AA-22C02E3F0C93> /usr/lib/system/libcorecrypto.dylib

0x90143000 - 0x90250fe3  libvDSP.dylib (516) <53F7A960-01E1-3B79-A7FD-67BD19471420> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x90f4f000 - 0x90f58ffb  com.apple.CommonAuth (4.0 - 2.0) <FFE760A3-FEF7-3009-92E8-893ABB3BC91A> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

0x90f59000 - 0x90f59fff  com.apple.audio.units.AudioUnit (1.12 - 1.12) <64ED443E-25D5-3A2C-A028-0D0C7FAF57C6> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x90f5a000 - 0x90fb5fff  com.apple.LanguageModeling (1.0 - 1) <9B39E059-F48E-31AF-B1B3-B0872F362627> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling

0x90fbf000 - 0x90fc3ffb  com.apple.IOSurface (97.0.1 - 97.0.1) <AE872EA9-0D22-32CF-91AB-DD7C056EB01E> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x90fc4000 - 0x90fc4fff  libOpenScriptingUtil.dylib (162) <9872C464-DF90-37C2-9871-8A3F53C615EC> /usr/lib/libOpenScriptingUtil.dylib

0x90fc5000 - 0x90fc8fff  com.apple.xpc.ServiceManagement (1.0 - 1) <D0A00D0C-D37D-3CF1-9EE0-41A88BC112BB> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

0x90fcb000 - 0x91041fff  com.apple.securityfoundation (6.0 - 55126) <E7CBF2F4-2A0E-3C82-BE84-E09D21772AFB> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

0x91042000 - 0x910b6fff  com.apple.Heimdal (4.0 - 2.0) <5BB21A72-99E6-3079-824E-935AA93D3981> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x910b7000 - 0x910f6fff  com.apple.NavigationServices (3.8 - 215.1) <46D8B66D-CB59-36F5-BD26-FD8309337BB3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

0x9114b000 - 0x91164fff  libsystem_malloc.dylib (53.1.1) <58CD8BC7-55D1-3862-8E5D-728EE2EBE447> /usr/lib/system/libsystem_malloc.dylib

0x91165000 - 0x91166fff  libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib

0x91522000 - 0x915ecff7  com.apple.backup.framework (1.6.2 - 1.6.2) <AE8234C3-6BB3-317B-A4E7-EF3478445DFF> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x91617000 - 0x91631ff7  liblzma.5.dylib (7) <D0BC984D-5B33-328C-8F1E-7E9C41813433> /usr/lib/liblzma.5.dylib

0x91664000 - 0x91779ffb  com.apple.desktopservices (1.9.2 - 1.9.2) <DCA5B074-BD3C-35E9-BF11-628019FE3CC0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

0x9177a000 - 0x91787fff  com.apple.OpenDirectory (10.10 - 187) <14AA5E0C-238A-32C4-BAF3-81893750B5A9> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x91788000 - 0x917f3ff7  com.apple.framework.CoreWiFi (3.0 - 300.4) <632A811D-4706-3ED7-85E3-DD2CDB47CF8F> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x917f4000 - 0x9191affb  com.apple.WebKitLegacy (10600 - 10600.3.18) <D9337FD7-C42B-38AC-8080-09CEB6348BF5> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy

0x9191b000 - 0x919a2fff  com.apple.CoreServices.OSServices (640.3 - 640.3) <C53DBDE3-F9E0-3B90-963E-0FAEEF3DA225> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x919a3000 - 0x919a7fff  com.apple.CommonPanels (1.2.6 - 96) <955375E6-2416-38E1-AFC6-477827119329> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x919b3000 - 0x919dffff  com.apple.ChunkingLibrary (2.1 - 163.1) <2B0CBB85-EF91-351A-8750-A185996E4CDB> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary

0x919e0000 - 0x91a4cff3  com.apple.datadetectorscore (6.0 - 396.1.1) <93F59488-6CA9-3C90-8E96-B0DE5942252F> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore

0x91a4d000 - 0x91a52ff7  libmacho.dylib (862) <48DE74F8-09E3-344F-A82F-665083A3BF8F> /usr/lib/system/libmacho.dylib

0x92726000 - 0x92745ff7  com.apple.GenerationalStorage (2.0 - 209.11) <34CF76B2-8052-359D-816D-092608FB6919> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage

0x92746000 - 0x92746fff  com.apple.ApplicationServices (48 - 48) <76C301A4-705B-33DE-BA11-C89DCF1EDCDD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x92747000 - 0x92781ff7  com.apple.DebugSymbols (115 - 115) <D01FFA10-1734-31C5-B5A1-9CB61463FC15> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols

0x92811000 - 0x92aa4fff  com.apple.CoreData (111 - 526.1) <74375077-8AE6-3D1B-B6A4-CF3B0724EB60> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x92ae0000 - 0x92b07fff  libdispatch.dylib (442.1.4) <B26A176C-39F7-3362-B128-27B1211068B9> /usr/lib/system/libdispatch.dylib

0x92b08000 - 0x92b0afff  libCVMSPluginSupport.dylib (11.1.1) <2AEAFC0D-982C-3E26-B50B-B6EB12FE71F4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib

0x92b0b000 - 0x92b0ffff  libheimdal-asn1.dylib (398.10.1) <6F113AF8-F5AD-330B-B029-F7AF28A93F28> /usr/lib/libheimdal-asn1.dylib

0x92c8a000 - 0x92c8cfff  libsystem_coreservices.dylib (9) <20E66A47-8D67-344A-A393-73926F0E5FB2> /usr/lib/system/libsystem_coreservices.dylib

0x92c8d000 - 0x92ca1fff  com.apple.ImageCapture (9.0 - 9.0) <4B84B5D5-A5F3-3B35-93CE-568A73486B92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x92cd7000 - 0x92cdafff  libextension.dylib (55.1) <E0A4ADBE-596E-3363-8780-51D8AE39B755> /usr/lib/libextension.dylib

0x92ce7000 - 0x92ceafff  libdyld.dylib (353.2.1) <3E28E996-50B8-388B-8885-7299FBC978B1> /usr/lib/system/libdyld.dylib

0x92ceb000 - 0x92d46ffb  libTIFF.dylib (1232) <E5A82202-E766-32DE-9706-86B3B2B73731> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x9305c000 - 0x93067ff7  com.apple.CrashReporterSupport (10.10 - 629) <BA5611B6-EF99-3A44-90DD-3305FDA4975E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport

0x93068000 - 0x933c7ffb  com.apple.Foundation (6.9 - 1152.14) <F74F139D-8789-3B60-ADF6-AB6F39444AC4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x933c8000 - 0x933e7fff  libsystem_kernel.dylib (2782.10.72) <C88D4054-EF6D-31F9-A9DC-B74160B91C26> /usr/lib/system/libsystem_kernel.dylib

0x933e8000 - 0x93465ff3  com.apple.framework.IOKit (2.0.2 - 1050.10.8) <60574F96-1CD6-34B8-A862-EA977FD058BF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x93466000 - 0x93704ffb  com.apple.WebKit (10600 - 10600.3.18) <EB9B4EAA-C074-3B29-88C1-35E23889C636> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x93705000 - 0x93a5dff7  libmecabra.dylib (666.2) <DB0D4D7E-AA7B-3D2D-8936-07F03038F4DF> /usr/lib/libmecabra.dylib

0x93a5e000 - 0x93a62fff  libCoreVMClient.dylib (79) <85CBF1F3-3CE1-304F-88DF-15608C9A2367> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

0x93a63000 - 0x93a69ff7  libsystem_networkextension.dylib (167.1.10) <FC20E3AD-A53D-3346-AC71-829E82832AE8> /usr/lib/system/libsystem_networkextension.dylib

0x93a6a000 - 0x93bf5ffb  com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <44BCEAB8-306D-307F-92C8-6656F3578220> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x93c49000 - 0x93c54ff7  com.apple.NetAuth (5.0 - 5.0) <D6C31218-47E4-3553-9208-D1091A81044E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

0x93c55000 - 0x93dc6ffb  libBLAS.dylib (1128) <ACEF468C-5DB1-38F3-BCB2-6F3D7F2B2040> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x93dc7000 - 0x93dcffff  com.apple.CoreServices.FSEvents (1210 - 1210) <FC372799-6E8E-3290-9816-6981D39BC9D6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents

0x94754000 - 0x94882fff  com.apple.coreui (2.1 - 305.6.1) <6535A234-0DFF-3467-837B-118E2C9D2875> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x94883000 - 0x94884fff  libsystem_blocks.dylib (65) <5D98F022-E863-31D4-8ADE-D53B2AE0D331> /usr/lib/system/libsystem_blocks.dylib

0x94885000 - 0x948a9ffb  com.apple.framework.Apple80211 (10.1 - 1010.64) <377A2686-2C1F-3257-8420-37DB5C8F33AD> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x948aa000 - 0x948b7ff7  com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) <EB79D0BE-75B8-3570-9D91-AE07E42611BD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x948bb000 - 0x948bdffb  libRadiance.dylib (1232) <F16794FD-4326-32CD-A578-3B2ADB27587D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x948be000 - 0x94922ff7  com.apple.AE (681 - 681) <EEE62980-421B-33BD-BB88-6BDE269A3060> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x94923000 - 0x94996ffb  com.apple.framework.CoreWLAN (5.0 - 500.35.2) <22CC0615-70EF-3155-8410-A1427793DBBC> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x94997000 - 0x949a1ffb  com.apple.audio.SoundManager (4.2 - 4.2) <4312D0A7-4B6F-3A1E-9A47-24C6E8C65E51> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x949a2000 - 0x94c94ffb  com.apple.CoreImage (10.0.33) <75B23F45-8D99-3521-89AE-AF2AF4487096> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage

0x94c95000 - 0x94d35fff  com.apple.QD (301 - 301) <4DFE3689-59DE-3FBC-806B-6A4056573E52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x94d4d000 - 0x94d4dfff  com.apple.Cocoa (6.8 - 21) <6AF80DDB-C28E-36FF-BC11-D7D561AC52A9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x94d58000 - 0x94df2fff  com.apple.ColorSync (4.9.0 - 4.9.0) <091CDCEC-1B25-3FE7-94C2-8AEFA6564E95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x94df3000 - 0x94e21ff7  libarchive.2.dylib (30) <8758D35F-ADF8-30F6-8EB2-9B852876EAC8> /usr/lib/libarchive.2.dylib

0x94e22000 - 0x94e73fff  libcups.2.dylib (408) <08C5D411-533C-345A-B820-092C96215F2E> /usr/lib/libcups.2.dylib

0x94e74000 - 0x94ec9ff3  com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <F5A586C3-A440-3E0E-966A-7841A182E5B2> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x94eca000 - 0x94f0dfff  libGLU.dylib (11.1.1) <2DC476EE-5C4F-3353-A916-39F2FDB5D6B1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x94f0e000 - 0x94f6bff3  com.apple.print.framework.PrintCore (10.0 - 451) <2563665B-7B7F-3B8A-83B1-E5AC8D389909> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x94f6c000 - 0x94f71fff  com.apple.print.framework.Print (10.0 - 265) <7C3984BB-8337-3B90-A414-17C181A45744> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x94fd3000 - 0x953bbff7  libLAPACK.dylib (1128) <4E3D1289-2C98-3E53-BB8D-AD911357FF66> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x953bc000 - 0x953cbff3  com.apple.opengl (11.1.1 - 11.1.1) <212B409C-AF1E-3C69-B4AA-57A39C35BB62> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x953cc000 - 0x953d5ff7  libsystem_notify.dylib (133.1.1) <B8503E99-214B-3AC3-A7CA-CC837ABD7B25> /usr/lib/system/libsystem_notify.dylib

0x953d6000 - 0x95565ff3  libsqlite3.dylib (168) <C3F78985-C19B-3320-9F71-543969632128> /usr/lib/libsqlite3.dylib

0x95566000 - 0x957552ef  libobjc.A.dylib (647) <7648C174-3098-3B26-AD20-490DBFFD5D4C> /usr/lib/libobjc.A.dylib

0x95756000 - 0x95796fff  libauto.dylib (186) <1609D0F9-6E3A-3C67-87EF-BB0BD93EDAC9> /usr/lib/libauto.dylib

0x95888000 - 0x9588bff7  com.apple.help (1.3.3 - 46) <FDF183E4-3B95-3CBD-A390-2536C8E7E258>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x960f1000 - 0x96120fff  com.apple.CoreVideo (1.8 - 145.1) <A59466FC-6B5A-3B36-BDD4-AC9CD581B7A1> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x9612a000 - 0x96166ff3  com.apple.RemoteViewServices (2.0 - 99) <2839C2F1-88DA-3843-87BF-441A374A8967> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices

0x96167000 - 0x96169ff7  libsystem_sandbox.dylib (358.1.1) <6031346B-57B0-36FB-911B-D355E1F98A9A> /usr/lib/system/libsystem_sandbox.dylib

0x9616a000 - 0x96194fff  libxslt.1.dylib (13) <0F55B64A-6C55-304E-ACE0-B531027AA066> /usr/lib/libxslt.1.dylib

0x96195000 - 0x961d5fff  com.apple.Symbolication (1.4 - 56045) <BE1C4846-DA11-365D-9B46-3FF130401839> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication

0x961d6000 - 0x96227fff  com.apple.opencl (2.4.2 - 2.4.2) <327699CD-6BF9-3B63-999E-A5A56014E540> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x96228000 - 0x9622afff  libquarantine.dylib (76) <9ADD861F-A66E-3AD1-A77E-C622E91BD203> /usr/lib/system/libquarantine.dylib

0x96266000 - 0x96366ff7  com.apple.LaunchServices (644.12.4 - 644.12.4) <D41066A1-FC8B-34A2-A980-4B011AA77F38> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x96367000 - 0x96367fff  com.apple.CoreServices (62 - 62) <FF296ED2-0F90-3055-BBE4-7BF9E42322EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x96375000 - 0x963beffb  libFontRegistry.dylib (134) <023BB8A2-8BBA-30DC-B0C2-A5F0AE3667D8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x963bf000 - 0x963c7fff  libsystem_dnssd.dylib (561.1.1) <45CDAF46-03DE-33DB-A627-14F245993EF2> /usr/lib/system/libsystem_dnssd.dylib

0x963d0000 - 0x963d2fff  libsystem_configuration.dylib (699.1.5) <76B9BA28-179E-34FA-B10B-E625022A29CB> /usr/lib/system/libsystem_configuration.dylib

0x963d3000 - 0x964d7ff7  libJP2.dylib (1232) <CD0012B6-D649-327B-B7FA-E52B0FC0067C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x964d8000 - 0x964daffb  libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib

0x964db000 - 0x964dcfff  libremovefile.dylib (35) <49DCAF7B-4466-3775-9E58-EA5D7CBA8AE0> /usr/lib/system/libremovefile.dylib

0x964dd000 - 0x964effff  com.apple.Sharing (328.3.2 - 328.3.2) <4F0D4D68-B6A6-3E66-8A89-CDD9AFEA82EA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

0x964f0000 - 0x964f3fff  libpam.2.dylib (20) <E2F34522-448A-3392-BC1D-6625BEB612B9> /usr/lib/libpam.2.dylib

0x964f4000 - 0x964faff3  libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib

0x964fb000 - 0x964fbfff  libunc.dylib (29) <CE960997-9D4A-3848-BAC7-B2255E6765FD> /usr/lib/system/libunc.dylib

0x964fc000 - 0x9653cffb  libGLImage.dylib (11.1.1) <B49A6796-40A3-33D0-8199-6AED149ADFDF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

0x9653d000 - 0x96584ff3  com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

0x96670000 - 0x968ecff7  com.apple.security (7.0 - 57031.10.10) <3EF32688-A176-33DD-BA59-25F37D6C08DA> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x968ed000 - 0x968f6fff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib

0x968f7000 - 0x96983ff3  com.apple.PerformanceAnalysis (1.0 - 1) <7A9DD1C9-465D-37FA-957E-2B0F190CFC7C> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis

0x96984000 - 0x96984fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <C2367B5B-AE20-3084-A864-104743BE478E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x96985000 - 0x96993ff7  libz.1.dylib (55) <DF3B8F77-8931-3A6B-8BDF-DB67315050E6> /usr/lib/libz.1.dylib

0x96994000 - 0x9699bfff  com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <5D268178-3812-3777-92A6-D7D3395405B8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

0x96a40000 - 0x96a55ffb  com.apple.MultitouchSupport.framework (262.33.1 - 262.33.1) <E8AF5A36-89A1-38CC-9905-D74A692D0898>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

/System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport

0x96a56000 - 0x96ae8fff  com.apple.CoreSymbolication (3.1 - 57020) <EAC6745A-AB1D-38CC-A12C-99ECD8F071ED> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication

0x96ae9000 - 0x96edfff3  com.apple.CoreGraphics (1.600.0 - 775.16) <5F7BDB0B-5324-3B7A-BC6B-E7A01A880D94> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x96ee0000 - 0x96f06ff3  libc++abi.dylib (125) <E9AF8CA1-D54D-37E3-8363-A3E8C0840F71> /usr/lib/libc++abi.dylib

0x96f07000 - 0x96f2dff7  com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices

0x96fd7000 - 0x97bccfff  com.apple.AppKit (6.9 - 1344.72) <B84FF828-3016-353A-BF86-C1547F448FB1> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x97bcd000 - 0x97bffffb  com.apple.GSS (4.0 - 2.0) <680D3014-D2C6-30D4-9892-93B9E4172100> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x97c00000 - 0x97c02fff  com.apple.securityhi (9.0 - 55006) <5AF7E054-F6A1-38B4-B403-BAF8BE4DBA35> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x97e9b000 - 0x97ea7ff7  libkxld.dylib (2782.10.72) <FF699F52-D950-3DAD-A37B-834EBF0D0FFD> /usr/lib/system/libkxld.dylib

0x97ea8000 - 0x98280ff7  com.apple.HIToolbox (2.1.1 - 757.3) <642A3B29-036D-3A87-AC81-935843AB6A32> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x98281000 - 0x982a0ffb  libresolv.9.dylib (57) <C2C3810A-A45E-3375-B41D-6E1BECE1BA3C> /usr/lib/libresolv.9.dylib

0x982a1000 - 0x982b2fff  libbsm.0.dylib (34) <C9F0C608-2794-3F6B-8078-583FC0046039> /usr/lib/libbsm.0.dylib

0x982b3000 - 0x982caff3  libLinearAlgebra.dylib (1128) <B20FAAAA-1C76-3B20-B100-5FC90F7FE023> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib

0x982cb000 - 0x9837bff3  com.apple.Bluetooth (4.3.2 - 4.3.2f6) <FC787129-45BB-3B94-ACAD-A0CECEB77AEC>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

/System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

0x9837c000 - 0x98381ff7  libcompiler_rt.dylib (35) <6630682F-AB76-3E55-BE51-0A3E61B6CFC2> /usr/lib/system/libcompiler_rt.dylib

0x98382000 - 0x9838affb  com.apple.NetFS (6.0 - 4.0) <141BFE7E-634E-32A0-8EC9-0A1A4DFEA7D9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x9838b000 - 0x9838bfff  com.apple.Carbon (154 - 157) <514DC1B6-3D3B-3A96-814D-71D6E022CB3D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x9838c000 - 0x98398ff3  libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib

0x98399000 - 0x9839dffb  libGIF.dylib (1232) <037E01F1-885C-3F4A-A353-87DB1F9CB504> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x9839e000 - 0x983d1fe3  libsystem_m.dylib (3086.1) <951F633F-57B7-398B-912F-F6ED4DB1C597> /usr/lib/system/libsystem_m.dylib

0x983d3000 - 0x98505ffb  com.apple.UIFoundation (1.0 - 1) <00A59CFF-A217-3998-B22E-6E452278A302> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation

0x98506000 - 0x98529fff  libJPEG.dylib (1232) <C7B71F9A-E740-307B-A9FA-A83760EE747B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x9885e000 - 0x9886bff7  libbz2.1.0.dylib (36) <6BC7B049-8F03-3217-9840-B1804CCBF742> /usr/lib/libbz2.1.0.dylib

0x9886c000 - 0x9887cff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <DBECFAD5-DB53-390C-AE92-09549733C861> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x9887d000 - 0x98cb8feb  com.apple.vImage (8.0 - 8.0) <56F6B317-9D70-3DC5-9868-BB6D7CB6E55D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x98cb9000 - 0x98cecfff  com.apple.CoreServicesInternal (221.2.2 - 221.2.2) <06F52EEC-72B7-380D-B66D-7A487EA24741> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal

0x98cf5000 - 0x98cf6fff  liblangid.dylib (117) <34A0F807-755F-300B-B01F-AABAE3838451> /usr/lib/liblangid.dylib

0x98d05000 - 0x98d1efff  com.apple.Kerberos (3.0 - 1) <92735F11-CF1C-3FA6-8682-9A30AC9E2651> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x98d1f000 - 0x98d1ffff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <F968D12F-F59D-3148-951D-76735C3C1B57> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x98d20000 - 0x98d3dfff  libCRFSuite.dylib (34) <781A92EF-410E-39B2-953D-FEE12748D834> /usr/lib/libCRFSuite.dylib

0x98d73000 - 0x98db0ff7  libsystem_network.dylib (411.1) <EB71DD61-9515-3F6C-817E-25AF7F108CB8> /usr/lib/system/libsystem_network.dylib

0x98dd4000 - 0x98e69fff  libsystem_c.dylib (1044.10.1) <584F66B1-ABBA-354C-8118-1DA5386A065E> /usr/lib/system/libsystem_c.dylib

0x98e6a000 - 0x98e93ff7  libsystem_info.dylib (459) <4F7A7111-7F0D-3891-9DC9-41F5D79949FE> /usr/lib/system/libsystem_info.dylib

0x98e94000 - 0x98eabfff  libsystem_asl.dylib (267) <85BD88AD-618E-3325-AC31-10DBAB8E9AF3> /usr/lib/system/libsystem_asl.dylib

0x98eac000 - 0x992dfff3  com.apple.vision.FaceCore (3.1.6 - 3.1.6) <EF92C25B-3E33-379F-A862-75C2FCA8B386>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

Couldn't paste the rest as I kept getting an error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 01, 2015 Apr 01, 2015

Copy link to clipboard

Copied

Hi CCartsteR,


Thank you very much for posting the information.  Since the forums limit the size of the content, you can upload the entire file using the instructions here How to share a document.

There are two other log files we'd like to obtain to further investigate this issue.  Can you please upload (using the 'how to share a document' instructions) the two (2) files in the ~/Library/Logs/Adobe_ADMLogs directory?

Thank you.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2015 Apr 06, 2015

Copy link to clipboard

Copied

The Link worked for me too. Thanks pwillener.

m_vargas, did you get the info you needed to solve the on-line file problem? I don't know if this is significant, but I noted the on-line file download was only 675k in size compared to the 15.7 megs from the link.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 07, 2015 Apr 07, 2015

Copy link to clipboard

Copied

Hi Ianbudd,

The team is investigating why the online installer is crashing.  The various log files provided have been helpful.  With regards to file sizes, the online installer is only about 675kb and the offline installer is 15.7MB.

Thanks again for the info provided.  We hope to resolve the crash with the online installer soon, although, I don't have an estimate of when it'll be fixed at this time.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 06, 2015 Apr 06, 2015

Copy link to clipboard

Copied

Hi Maria,

My apologies. I wasn't able to send you the files as I was away on business.

I shall get those files to you later tonight.

The file I downloaded (online update) was 15.7mb.

I will need to repeat the steps again and hopefully I'll be able to grab the error file and forward them to you.

Cheers,

Chris.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 07, 2015 Apr 07, 2015

Copy link to clipboard

Copied

Hi CCartsteR,

Thank you for the additional information and the crash log file.  What is the name of the file that produced the latest crash log file?  Based on the version number info in the crash log file, it appears to be one of the online installers, but it's not the same as the version number in the crash log file you posted last week.  The version number is also not the version number for the offline installer.

Since the crash appears to be happening immediately upon launching the installer it's not surprising that nothing is being written to the install.log file and the two log files in ~/Library/Logs/Adobe_ADMLogs directory are not being created.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 07, 2015 Apr 07, 2015

Copy link to clipboard

Copied

Hi Maria,

I deleted all the installers I have previously downloaded before I did the offline update, hence I had to re-download the installer via https://get2.adobe.com/flashplayer/

On the page itself, it says the total file size is 14.9MB, but after downloading the file, I looked at the info and it reads 674,479 bytes (676 KB on disk) with the file name "AdobeFlashPlayer_17_ta_install.dmg".

Double clicked on the downloaded file, it was verified and mounted on my desktop, then i proceeded with double clicking on the Flash Player Installer icon, then it crashed.

I kept trying over and over again, same result. Even tried to re-download the installer, still same result.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 07, 2015 Apr 07, 2015

Copy link to clipboard

Copied

Hi CCartsteR,


Have you tried rebooting your system and then attempting the installation again?  If you downloaded the online installer (AdobeFlashPlayer_17_ta_install.dmg) multiple times, please delete all extra copies (empty the trash bin as well) leaving only one copy on your system, reboot your system and try installing again.  If that doesn't work, please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.  Please let me know if installation using the online installer (AdobeFlashPlayer_17_ta_install.dmg) was successful after rebooting your system, or if you had to use the offline installer.


Thank you.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2015 Apr 07, 2015

Copy link to clipboard

Copied

Maria,

Thanks for the reply.

I finally managed with the help of Apple to get it done. It required creating an additional user in the computer, but it seems to work.

I will save your e-mail contact info in case I have more trouble.

BTW, it is really frustrating that there appears to be no way to get a telephone number to actually talk to someone.

Doug Freeman

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
May 07, 2015 May 07, 2015

Copy link to clipboard

Copied

Hi Maria,

Absolutely zero luck with the online installer.

Offline installer worked like a charm though!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines