Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3

Report · Apr 01, 2015

Hi,

I work at a public library - we now have at least three customers affected by the issue where ADE quits unexpectedly after a .acsm file is opened and during the fulfillment stage.

All three customers are using Mac OS 10.10.2. One person is using 4.0.1, one person is using 4.0.2, and one person is using 4.0.3.

They are seeing the following info in the system error dialog:

Exception type:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Further down the thread they see:

Logical CPU: 1

Error Code: 0x00000004

Trap Number: 14

The ebook vendor has advised us to have customers roll back to ADE version 3.0, and have customers re-authorize.

Does Adobe have a solution for this issue other than rolling back?

I tried to speak with a chat agent about this issue and was referred to this forum. A poor customer service experience overall even though the chat operators are polite and tried to help as best they could.

Thank you,

Holly

Report · Apr 07, 2015

Hi Holly,

Is each individual user seeing crashes each time they attempt to open the same acsm file or even with different files?

Would you also be able to confirm if the acsm file they are opening is located on the local machine hard-drive, or a flash drive or from a network share? In case it from anything other than the local hard drive, would be able to have one of the user test it by placing the acsm file locally on the machine.

Would it be possible to have one of them also test it using a sample eBook from the Sample eBook Library | Adobe Digital Editions to check if they see a crash with one of these as well?

Regards,

Sharad

Report · Apr 07, 2015

I am seeing this problem exactly. I upgraded from 4.0.2 to 4.0.3 and it did not resolve. Your sample books work fine and show "copying allowed" as one would expect.

I am logged into my library account, and downloading an ePub book immediately launches the ADE software. I can read the book on my mac, and it appears to transfer to my Kobo, but when properly ejected and then opened on the kobo I get a DRM warning about it not being authorized for my ID.

"Item Info" shows "copying not allowed", and yet "licensed to" matches my adobe ID. Infuriating.

I used to be able to trigger a crash in 4.0.2 by launching the book off the Kobo within ADE. The only string I still had in my clipboard is:

Exception Type:

EXC_BAD_ACCESS (SIGSEGV) Exception Codes:

KERN_INVALID_ADDRESS at 0x0000000000000000

It seems 4.0.3 handles this more gracefully and doesn't crash ADE. I'd call that progress if it didn't strip me of what little trouble-shooting information I had available to me.

My wife asked me just now "how do normal people ever get these things to work?".

Something to pass up the Adobe food chain...

Report · Apr 07, 2015

OK, I lied. I am able to initiate a crash by launching a book that was within the library before the upgrade to 4.0.3. Running Mac 10.10.

Process:	Adobe Digital Editions [716]
Path:	/Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier:	com.adobe.adobedigitaleditions.app
Version:	4.0.3 (1)
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	Adobe Digital Editions [716]
User ID:	501

Date/Time:	2015-04-07 20:39:29.735 -0600
OS Version:	Mac OS X 10.10 (14A389)
Report Version:	11
Anonymous UUID:

Time Awake Since Boot: 3800 seconds

Crashed Thread:

0 Dispatch queue: com.apple.main-thread

Exception Type:	EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:	KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

__TEXT

0000000102046000-00000001028b2000 [ 8624K] r-x/rwx SM=COW /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.adobedigitaleditions.app 0x00000001022dc3a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

1 ePub3.dylib		0x0000000103325ebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339
2 ePub3.dylib		0x00000001033282fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125
3 ePub3.dylib		0x0000000103326ffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 437
4 ePub3.dylib		0x00000001032dc64a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270
5 ePub3.dylib		0x00000001032ecf9a ePub3::ManifestItem::ReferencedDocument() const + 176
6 ePub3.dylib		0x00000001032cf2b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118
7 ePub3.dylib		0x00000001032d73c7 ePub3::Package::Unpack() + 26647

8 com.adobe.adobedigitaleditions.app 0x0000000102379362 BookContainer::OpenFile(ePub3::string const&) + 2222

9 com.adobe.adobedigitaleditions.app 0x0000000102379c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

10 com.adobe.adobedigitaleditions.app 0x00000001022db029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

11 ePub3.dylib		0x00000001032b1efb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793
12 ePub3.dylib		0x00000001032c9f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

13 com.adobe.adobedigitaleditions.app 0x00000001021bd17f dpdoc::Document::getPackageProps(char const*) + 311

14 com.adobe.adobedigitaleditions.app 0x00000001020f78b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

15 com.adobe.adobedigitaleditions.app 0x0000000102052554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

16 com.adobe.adobedigitaleditions.app 0x0000000102062012 -[MainWindowController openBookInReadingView:errorString:] + 184

17 com.adobe.adobedigitaleditions.app 0x0000000102062379 -[MainWindowController onReadInMainWindow:] + 264

18 com.apple.CoreFoundation		0x00007fff82bd8cbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
19 com.apple.CoreFoundation		0x00007fff82aca1b4 _CFXNotificationPost + 3140
20 com.apple.Foundation		0x00007fff8d154ea1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

21 com.adobe.adobedigitaleditions.app 0x00000001020acdd6 -[DECardView cardItemDoubleClick:withEvent:] + 86

22 com.adobe.adobedigitaleditions.app 0x00000001020adf74 -[DECardItemView mouseDown:] + 240

23 com.apple.AppKit		0x00007fff880fdfef -[NSWindow _reallySendEvent:] + 12827
24 com.apple.AppKit		0x00007fff87b8865c -[NSWindow sendEvent:] + 368

25 com.adobe.adobedigitaleditions.app 0x000000010207fc6f -[CustomWindow sendEvent:] + 64

26 com.apple.AppKit

0x00007fff87b3a1e6 -[NSApplication sendEvent:] + 2238

27 com.adobe.adobedigitaleditions.app 0x0000000102086023 -[CustomApplication sendEvent:] + 52

28 com.apple.AppKit		0x00007fff879c6fe8 -[NSApplication run] + 711
29 com.apple.AppKit		0x00007fff879b2424 NSApplicationMain + 1832

30 com.adobe.adobedigitaleditions.app 0x0000000102047604 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib		0x00007fff8dc6322e kevent64 + 10
1 libdispatch.dylib		0x00007fff90793a6a _dispatch_mgr_thread + 52

Thread 2:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib		0x00007fff8dc5d52e mach_msg_trap + 10
1 libsystem_kernel.dylib		0x00007fff8dc5c69f mach_msg + 55
2 com.apple.CoreFoundation		0x00007fff82b2cb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation		0x00007fff82b2bfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation		0x00007fff82b2b838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork		0x00007fff8879ae90 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation		0x00007fff8d1bab7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
8 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
9 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 3:

0 libsystem_kernel.dylib		0x00007fff8dc5d52e mach_msg_trap + 10
1 libsystem_kernel.dylib		0x00007fff8dc5c69f mach_msg + 55
2 com.apple.CoreFoundation		0x00007fff82b2cb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation		0x00007fff82b2bfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation		0x00007fff82b2b838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit		0x00007fff87b368f7 _NSEventThread + 137
6 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
7 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
8 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 4:: com.apple.CFSocket.private

0 libsystem_kernel.dylib		0x00007fff8dc623f6 __select + 10
1 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
2 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
3 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 5:: JavaScriptCore::BlockFree

0 libsystem_kernel.dylib		0x00007fff8dc62132 __psynch_cvwait + 10
1 libc++.1.dylib		0x00007fff8b201c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore		0x00007fff898a12d4 JSC::BlockAllocator::blockFreeingThreadMain() + 228
3 com.apple.JavaScriptCore		0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
5 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
6 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 6:: JavaScriptCore::Marking

0 libsystem_kernel.dylib		0x00007fff8dc62132 __psynch_cvwait + 10
1 libc++.1.dylib		0x00007fff8b201c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore		0x00007fff898a186b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore		0x00007fff898a16c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore		0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
6 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
7 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 7:: DFG Worklist Worker Thread

0 libsystem_kernel.dylib		0x00007fff8dc62132 __psynch_cvwait + 10
1 com.apple.JavaScriptCore		0x00007fff89b98f1b JSC::DFG::Worklist::runThread(JSC::DFG::ThreadData*) + 219
2 com.apple.JavaScriptCore		0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
3 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
4 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
5 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 8:: FTL Worklist Worker Thread

0 libsystem_kernel.dylib		0x00007fff8dc62132 __psynch_cvwait + 10
1 com.apple.JavaScriptCore		0x00007fff89b98f1b JSC::DFG::Worklist::runThread(JSC::DFG::ThreadData*) + 219
2 com.apple.JavaScriptCore		0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
3 libsystem_pthread.dylib		0x00007fff8e4c12fc _pthread_body + 131
4 libsystem_pthread.dylib		0x00007fff8e4c1279 _pthread_start + 176
5 libsystem_pthread.dylib		0x00007fff8e4bf4b1 thread_start + 13

Thread 9:

0 libsystem_kernel.dylib		0x00007fff8dc62946 __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e4bf4a1 start_wqthread + 13

Thread 10:

0 libsystem_kernel.dylib		0x00007fff8dc62946 __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e4bf4a1 start_wqthread + 13

Thread 11:

0 libsystem_kernel.dylib		0x00007fff8dc62946 __workq_kernreturn + 10
1 libsystem_pthread.dylib		0x00007fff8e4bf4a1 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00007fff5dbb4de8 rbx: 0x00007fff5dbb4eb0 rcx: 0x000000000005dc66 rdx: 0x000000000005dc65

rdi: 0x0000000000000000 rsi: 0x0000000000000008 rbp: 0x00007fff5dbb4e80 rsp: 0x00007fff5dbb4db0

r8: 0x000000000000002f r9: 0x0000000000000000 r10: 0x0000000000000071 r11: 0x000060800085a400

r12: 0x00006000001cf3d8 r13: 0x0000600000825be0 r14: 0x0000000000000f60 r15: 0x0000000000000000

rip: 0x00000001022dc3a9 rfl: 0x0000000000010202 cr2: 0x0000000000000000

Logical CPU:	1
Error Code:	0x00000004
Trap Number:	14

Binary Images:

	0x102046000 -	0x1028b1ff7 +com.adobe.adobedigitaleditions.app (4.0.3 - 1) <05B2F60F-6C68-3505-9A5A-22A2278B3F4C> /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
	0x1032aa000 -	0x1033b1ff7 +ePub3.dylib (0) <0C89926F-2852-3406-8A5A-35C20F7A6066> /Applications/Adobe Digital Editions 4.0.app/Contents/Frameworks/ePub3.dylib
	0x103458000 -	0x10348dff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
	0x10367c000 -	0x10367cff5 +cl_kernels (???) <B03D7268-399D-4AE0-AA5B-808EC91F565C> cl_kernels
	0x103681000 -	0x103682ff5 +cl_kernels (???) <1412F5EB-B0E2-4307-A9F2-E907D53B3317> cl_kernels
	0x106d29000 -	0x106d29ff5 +cl_kernels (???) <052302FC-B57B-448D-8E3D-628256FEC1FB> cl_kernels
	0x106e17000 -	0x106e1bfff com.apple.audio.AppleHDAHALPlugIn (266.5 - 266.5) <641E8CC7-34C5-30A8-A415-16277D54B57E> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
	0x1073be000 -	0x1074a4fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
	0x1074f8000 -	0x1074f8fff +cl_kernels (???) <8C0D3704-BD2D-4F68-8FD8-B3D2067F4467> cl_kernels
	0x108ee4000 -	0x108ee4ffe +cl_kernels (???) <E97A6EC6-DC7E-4789-A952-437431BD1D90> cl_kernels
	0x108ee8000 -	0x108ee8fff +cl_kernels (???) <8C0D3704-BD2D-4F68-8FD8-B3D2067F4467> cl_kernels
	0x109958000 -	0x109a38ff7 unorm8_rgba.dylib (2.4.5) <A8805102-8A21-3A5E-AE22-63C0DEC8CB6F> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba.dylib
	0x109c12000 -	0x109c18ff7 com.apple.SymptomReporter (1.0 - 1) <3191E395-6284-3C5F-BDA2-BB061CF00B51> /System/Library/PrivateFrameworks/Symptoms.framework/Frameworks/SymptomReporter.framework/SymptomReporter
	0x10aa51000 -	0x10aa63fff com.apple.webcontentfilter.framework (5.1 - 5.1) <9A7E8B12-BDB4-3FB1-9283-48BDF586B624> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalysis
	0x10aa79000 -	0x10ab2cff7 com.apple.NetworkExtension (1.0 - 1) <30A5B116-F7A3-3523-85C8-D457CAB6BB8A> /System/Library/Frameworks/NetworkExtension.framework/NetworkExtension
	0x10d0a0000 -	0x10daa5f03 libllvmForJSC.dylib (7600.1.17) <ADD5ED07-2E04-33A5-B0B5-E742D7862FCF> /System/Library/Frameworks/JavaScriptCore.framework/Libraries/libllvmForJSC.dylib
	0x7fff65678000 -	0x7fff656ae837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
	0x7fff81930000 -	0x7fff81a60fff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
	0x7fff81a61000 -	0x7fff81f4dfff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
	0x7fff820af000 -	0x7fff820b4fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
	0x7fff820b5000 -	0x7fff820c3ff7 com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
	0x7fff820c4000 -	0x7fff820d8ff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
	0x7fff820db000 -	0x7fff820e3ff7 com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevice
	0x7fff820e4000 -	0x7fff820e5ff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
	0x7fff820e6000 -	0x7fff820e9fff libCGXCoreImage.A.dylib (772) <6F42EEBA-6FF4-331F-8F8D-37D6B853614D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
	0x7fff820ea000 -	0x7fff822cfff3 libicucore.A.dylib (531.30) <EF0E7544-E317-3550-A962-6AE65E78AF17> /usr/lib/libicucore.A.dylib
	0x7fff822d0000 -	0x7fff822d2ff7 com.apple.diagnosticlogcollection (10.0 - 1000) <D7516965-DB40-3235-9D00-C724F7D2BC02> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/DiagnosticLogCollection
	0x7fff822d3000 -	0x7fff82364ff7 libCoreStorage.dylib (471) <5CA37ED3-320C-3469-B4D2-6F045AFE03A1> /usr/lib/libCoreStorage.dylib
	0x7fff82384000 -	0x7fff823f2ffb com.apple.Heimdal (4.0 - 2.0) <B852ACA1-4C64-3E2A-A9D3-6D4C80AD9429> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
	0x7fff82a5b000 -	0x7fff82a5cfff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
	0x7fff82a5d000 -	0x7fff82a61ff7 com.apple.LoginUICore (3.0 - 3.0) <86C742AF-8F8A-3AD6-AFD3-DEC66815B5C0> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore.framework/Versions/A/LoginUICore
	0x7fff82a7e000 -	0x7fff82ab9fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
	0x7fff82aba000 -	0x7fff82e50fff com.apple.CoreFoundation (6.9 - 1151.16) <F2B088AF-A5C6-3FAE-9EB4-7931AF6359E4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
	0x7fff82e51000 -	0x7fff82e6bff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
	0x7fff82e6c000 -	0x7fff82ebdff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <AF72B06E-C6C1-3FAE-8B47-AF461CAE0E22> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
	0x7fff82ecd000 -	0x7fff82eeefff com.apple.framework.Apple80211 (10.0 - 1000.57.3) <F64EB1A1-57F3-3ABA-97D0-DB7C926FD07F> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
	0x7fff82ef4000 -	0x7fff83134ff7 com.apple.AddressBook.framework (9.0 - 1498) <EFCD7F23-4654-3B3F-997B-88054D29D442> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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	0x7fff8ded7000 -	0x7fff8df0aff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
	0x7fff8df0b000 -	0x7fff8df5aff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
	0x7fff8df5b000 -	0x7fff8dfecfff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
	0x7fff8dfed000 -	0x7fff8e019fff libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
	0x7fff8e01a000 -	0x7fff8e020fff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
	0x7fff8e021000 -	0x7fff8e05eff3 com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
	0x7fff8e05f000 -	0x7fff8e064ff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility
	0x7fff8e065000 -	0x7fff8e065fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
	0x7fff8e07e000 -	0x7fff8e088fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPreferences
	0x7fff8e089000 -	0x7fff8e091ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
	0x7fff8e092000 -	0x7fff8e242ff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
	0x7fff8e243000 -	0x7fff8e244fff libSystem.B.dylib (1213) <DA954461-EC6A-3DF0-8551-6FC810627627> /usr/lib/libSystem.B.dylib
	0x7fff8e2c3000 -	0x7fff8e2e8ff7 libJPEG.dylib (1231) <35F13BD9-AA92-3510-B5BB-420DA15AE7F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
	0x7fff8e376000 -	0x7fff8e378ffb libCGXType.A.dylib (772) <7CB71BC6-D8EC-37BC-8243-41BAB086FAAA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
	0x7fff8e485000 -	0x7fff8e485fff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
	0x7fff8e486000 -	0x7fff8e49bfff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
	0x7fff8e49c000 -	0x7fff8e4a4fe7 libcldcpuengine.dylib (2.4.5) <DF810F9A-1755-3283-82C3-D8192BCD8016> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
	0x7fff8e4be000 -	0x7fff8e4c7fff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
	0x7fff8e4ca000 -	0x7fff8e518fff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
	0x7fff8e519000 -	0x7fff8e559ff7 libGLImage.dylib (11.0.7) <7CBCEB4B-D22F-3116-8B28-D1C22D28C69D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
	0x7fff8e70a000 -	0x7fff8e732fff libsystem_info.dylib (459) <B85A85D5-8530-3A93-B0C3-4DEC41F79478> /usr/lib/system/libsystem_info.dylib
	0x7fff8e733000 -	0x7fff8e763fff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
	0x7fff8e764000 -	0x7fff8e78ffff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
	0x7fff8e790000 -	0x7fff8e79bff7 com.apple.DirectoryService.Framework (10.10 - 187) <813211CD-725D-31B9-ABEF-7B28DE2CB224> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
	0x7fff8e79c000 -	0x7fff8ebeffc7 com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
	0x7fff8ebf0000 -	0x7fff8ef5bfff com.apple.VideoToolbox (1.0 - 1562.19) <C08228FE-FA1E-394C-98CB-2AFD8E566C3F> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
	0x7fff8f1ed000 -	0x7fff8f1f9ff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
	0x7fff8f1fa000 -	0x7fff8f1ffff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
	0x7fff8f200000 -	0x7fff8f200fff com.apple.Carbon (154 - 157) <6E3AEB9D-7643-36BE-A7E5-D08886649257> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
	0x7fff8f201000 -	0x7fff8f225ff7 com.apple.facetimeservices (10.0 - 1000) <52EE049F-36E3-35C8-9304-7878AF7AC241> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
	0x7fff8f226000 -	0x7fff8f22dfff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/NetworkStatistics
	0x7fff8f242000 -	0x7fff8f253ff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
	0x7fff8f254000 -	0x7fff8f265ff7 libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
	0x7fff8f266000 -	0x7fff8f27bff7 com.apple.AppContainer (4.0 - 238) <9481F305-359A-33E6-93F1-89A25FA14E00> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
	0x7fff8f27c000 -	0x7fff8f57efff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
	0x7fff8f57f000 -	0x7fff8f5e6ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
	0x7fff8f882000 -	0x7fff8f88dff7 libcsfde.dylib (471) <797691FA-FC0A-3A95-B6E8-BDB75AEAEDFD> /usr/lib/libcsfde.dylib
	0x7fff8f88e000 -	0x7fff8f9f9ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
	0x7fff9039f000 -	0x7fff90609fff com.apple.imageKit (2.6 - 838) <AFFC0062-F9E0-3F36-B321-D90B7E9CB785> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
	0x7fff9066e000 -	0x7fff90670ff7 libsystem_sandbox.dylib (358.1.1) <DB9962EF-8898-31CC-9B87-E01F8CE74C9D> /usr/lib/system/libsystem_sandbox.dylib
	0x7fff90671000 -	0x7fff9067cfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
	0x7fff9067d000 -	0x7fff90687ff7 com.apple.CrashReporterSupport (10.10 - 629) <EC97EA5E-3190-3717-A4A9-2F35A447E7A6> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
	0x7fff90688000 -	0x7fff906c1fff com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySupport
	0x7fff9075b000 -	0x7fff90764ff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
	0x7fff90765000 -	0x7fff90767ff7 com.apple.SecCodeWrapper (4.0 - 238) <F450AB10-B0A4-3B55-A1B9-563E55C99333> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
	0x7fff90771000 -	0x7fff90773ff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
	0x7fff90774000 -	0x7fff9078eff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
	0x7fff9078f000 -	0x7fff907b9ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
	0x7fff90835000 -	0x7fff90839fff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
	0x7fff9083a000 -	0x7fff90887ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
	0x7fff90888000 -	0x7fff90889fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
	0x7fff908d9000 -	0x7fff908e1fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
	0x7fff9093f000 -	0x7fff909e5fff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
	0x7fff90a5b000 -	0x7fff90a64fff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2-3494-8B6C-DEB7B11EEDAB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
	0x7fff90a65000 -	0x7fff90a6fff7 com.apple.NetAuth (5.0 - 5.0) <B9EC5425-D38D-308C-865F-207E0A98BAC7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
	0x7fff90a70000 -	0x7fff90a72fff com.apple.marco (10.0 - 1000) <ECD31951-F96E-3F5C-B468-729BBEBDCCE3> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
	0x7fff90a73000 -	0x7fff90aa3ff3 com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <3E51287C-E97D-3886-BE88-8F6872400876> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
	0x7fff90aa4000 -	0x7fff90aa4ff7 liblaunch.dylib (559.1.22) <8A988924-8BE7-35FE-BF7D-322E90EFE49E> /usr/lib/system/liblaunch.dylib
	0x7fff90aa5000 -	0x7fff90ab3ff7 com.apple.opengl (11.0.7 - 11.0.7) <B5C4DF85-37BD-3984-98D1-90A5043DA984> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
	0x7fff90ab4000 -	0x7fff90acfff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
	0x7fff90ad0000 -	0x7fff90ad0fff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
	0x7fff90af9000 -	0x7fff90afafff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
	0x7fff90b3c000 -	0x7fff90b76ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
	0x7fff90c89000 -	0x7fff90de7ff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
	0x7fff90e33000 -	0x7fff90ea7fff com.apple.ApplicationServices.ATS (360 - 375) <62828B40-231D-3F81-8067-1903143DCB6B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
	0x7fff91120000 -	0x7fff91128ffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
	0x7fff91129000 -	0x7fff91238ffb com.apple.desktopservices (1.9 - 1.9) <6EDAC73F-C42C-3FF7-B67D-FCCA1CFC5405> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

External Modification Summary:

Calls made by other processes targeting this process:

	task_for_pid: 2
	thread_create: 0
	thread_set_state: 0

Calls made by this process:

	task_for_pid: 0
	thread_create: 0
	thread_set_state: 0

Calls made by all processes on this machine:

	task_for_pid: 1293
	thread_create: 0
	thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=275.6M resident=185.3M(67%) swapped_out_or_unallocated=90.2M(33%)

Writable regions: Total=1.2G written=46.8M(4%) resident=77.5M(7%) swapped_out=0K(0%) unallocated=1.1G(93%)

REGION TYPE	VIRTUAL
===========	=======
Activity Tracing	2048K
CG backing stores	7820K
CG image	300K
CG shared images	496K
CoreAnimation	10.1M
CoreImage	72K
CoreUI image data	252K
Foundation	4K
Image IO	716K
JS JIT generated code	256.0M
JS JIT generated code (reserved)	768.0M	reserved VM address space (unallocated)
JS garbage collector	4928K
Kernel Alloc Once	8K
MALLOC	88.7M
MALLOC (admin)	32K
Memory Tag 242	12K
Memory Tag 251	40K
OpenCL	52K
STACK GUARD	56.0M
Stack	13.1M
VM_ALLOCATE	17.2M
WebKit Malloc	19.8M
__DATA	28.3M
__IMAGE	528K
__LINKEDIT	80.0M
__TEXT	195.6M
__UNICODE	544K
mapped file	98.6M
shared memory	4K
===========	=======
TOTAL	1.6G
TOTAL, minus reserved VM space	880.9M

Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.20f4

Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F98000000000000, 0x393930353239352D3035352E4130304C4600

Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F98000000000000, 0x393930353239352D3035352E4130304C4600

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)

Bluetooth: Version 4.3.0f10 14890, 3 services, 26 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Hitachi HDT725032VLA360, 320.07 GB

Parallel ATA Device: PIONEER DVD-RW DVR-K06A

USB Device: Keyboard Hub

USB Device: Apple Optical USB Mouse

USB Device: Apple Keyboard

USB Device: eReader-3.12.1

USB Device: Built-in iSight

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

Thunderbolt Bus:

Report · Apr 08, 2015

Hi Sharad!

Thanks for your reply.

We weren't able to reproduce this error with the sample ebooks provided on the Adobe website.

However, we've identified a number of titles through our Overdrive service that will cause the error repeatedly when the acsm file is tried. In each case, the .acsm file was saved on the local machine and not on a flash or network share.

The titles are:

Digital Fortress by Dan Brown

Unsung Hero by Suzanne Brockman
A Door in the River by Inger Ash Wolfe (I currently have access to a copy for testing)

The Narrow Road to the Deep North by Richard Flanagan

There are more titles involved but I do not yet have complete reports of all of them. Also, not every .acsm file is affected. For example, The Body in the Kelp by Katherine Page Hall was opened successfully for a user when A Door in the River caused a crash.

Similar to the report by lisal12691957 two of my three customers were using Kobo devices and the Kobo device was plugged in at the time of opening the .acsm files.

Report · Apr 08, 2015

Hi,

Thanks for the additional details.

Would you be able to take up one of these machines and then un-install Adobe Digital Editions and then re-install ADE 4.0 again and then test it to check if the issue persists.

You may follow the steps available on the below link to install ADE 4.0 - Can't install Adobe Digital Editions 4.0

Regards,

Sharad

Report · Apr 09, 2015

Hello Sharad,

I have managed to re-create this issue on my MacBook Air with one of the titles I identified (A Door in the River by Inger Ash Wolfe) and I've tried the following actions.

First I tried:

0. Clearing browser cache

1. Uninstalling Adobe Digital Editions 4.0.3 as you suggested

2. Reinstalling Adobe Digital Editons 4.0.3

ADE still crashed with the same error ("ADE quit unexpectedly" - BAD_ACCESS) when I opened a fresh .acsm file for that title from the local storage.

Next I tried:

0. Clearing browser cache

1. Deauthorizing ADE

2. Uninstalling ADE application

3. Deleting the folders in ~/Library/Application Support/Adobe

4. Reinstalling

5. Re-authorizing

Same result as above with newly downloaded .acsm file - crashing.

I re-tried these steps after updating to Mac OS 10.10.3 - same result with the crash and error.

I have recorded crash output logs for these various attempts - please let me know if I should zip them up for you to have a look at.

Out of curiosity I tried some other titles from the same collection:

These titles caused the same crashing behaviour:

The Taken by Inger Ash Wolfe

Inferno by Dan Brown

Headed for Trouble by Suzanne Brockmann

I could not reproduce this behaviour for the above titles on my Windows 7, 64 Bit machine with ADE 4.0.3.

These titles (randomly selected or following the same author pattern) were not causing crashing behaviour:

Do or Die by Suzanne Brockmann

The BabySitter's Mary Anne and Camp BSC by Ann M. Martin

Gravity's Rainbow, Domination, and Freedom by Luc Herman

What do you suggest next?

lisal12691957 thanks for your kind words and your suggestions! If you or jwenisch are willing to share the specific Overdrive titles involved that you've had trouble with I can check them out to see if the same behaviour results in our collection but there is definitely no pressure to if you'd like to keep your reading preferences private. I will be in contact with Overdrive about what I've learned so far.

Thanks,

Holly

Report · Apr 09, 2015

success. ADE 4.0 is to be avoided. It crashed after my solution.

The solution is trash the activation.dat preference file.

Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.

I reinstalled ADE 3.0 and life is good. The same acsm file that crashed ADE 4.0 works fine on 3.0.

The Error getting License. License Server Communication Problem: E_ACT_NOT_READY

on yosemite was bogus.

Report · Apr 10, 2015

Hi derekdokoto,

Thanks for sharing this workaround! ADE 3.0 is working for me after following your steps, so I will keep using this until 4.0 gets a fix. If anybody else is looking for it, the download is here: Adobe Digital Editions downloads

Jeremy

Report · Apr 12, 2015

Thanks--deleting the activation.dat and reverting to 3.0 worked for us. Our Kobo is a paperweight no longer! I think 4.x needs a little more time in the oven Adobe...

Report · Apr 10, 2015

Hi Holly,

The OverDrive book I'm having trouble with (and the only one I've tried/borrowed) is Slaughterhouse-Five.

Jeremy

Report · Apr 08, 2015

eplholly‌

I'm running 10.10, which is different from your other customers. I see that 10.10.3 is available--perhaps I'll run the update and see if it makes a difference. I see in other threads that some individuals have had success reverting to ADE 3.0, and others all the way back to 1.7.2.

Did any of your customers try to resolve the issue by using a PC? Does the issue exist over there too?

PS--If my guess is correct, you work for a pretty darn good library. The fact you are engaging Adobe directly on behalf of your customers speaks volumes. Congrats on the award--well deserved.

Report · Apr 08, 2015

Answering my own question--this does not work in Windows either.

Win 7 Ultimate, 64bit SP1. Newest ADE 4.0.3. Fresh install. Exact same behaviour--can read CuckoosCalling9780316206860.acsm on the PC, but transferring to the Kobo results in the following, copied in it's entirety for the other poor souls trying to find an answer to this debacle.

Oops! This document couldn't be opened

This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe ID and try again. www.kobo.com/help

OK

Report · Apr 09, 2015

I'm running into this issue as well. I just installed ADE 4.0.3 this morning for the first time on my Mac version 10.10.2. I downloaded an ACSM file from my library's OverDrive site, and ADE crashes both when trying to open that file and when trying to copy the file to my connected Nook device. I tried uninstalling and reinstalling ADE, as well as rebooting my Mac.

I don't have this problem with books downloaded from Adobe's Sample eBook Library. Based on other user's posting on these forums, it sounds like the issue is specific to books with DRM or perhaps even specific to books downloaded from OverDrive?

Let me know if I can provide any additional information to help. I would love to see this issue resolved ASAP; this is my first attempt to borrow eBooks from my library, and it seems to be impossible for me as long as this issue exists.

Report · May 04, 2015

Hello all,

I received a follow up message from Adobe staff on this issue - this issue seems to have been addressed in the latest release of ADE 4.0.3: 4.0.3.114137.

I downloaded this release from Adobe's download page and so far I have not experienced any crashes on the Mac (OSX 10.10.3) with the titles I listed above that were crashing before. jwenisch‌ I am still waiting on hold for Slaughterhouse-Five and haven't been able to test that title yet but I suspect it will work too now.

Thanks,

Holly

Report · May 04, 2015

Thanks Holly for the confirmation that it is working for you post the update.

I would request you all to please install the latest version build for Adobe Digital Edition from - Download | Adobe Digital Editions and then test if it fixes the issue for you and let us know in case you face any issues.

Regards,

Sharad

Report · May 13, 2015

Thanks for the info, Holly! I downloaded the latest version, and it seems to be working for me. I no longer have Slaughterhouse-Five checked out (and it's unavailable now), but I checked out a different book from the same OverDrive site, and it both opens from ADE and copies to my Nook through ADE.

Thanks for the fix, Adobe!

Adobe Community

Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3

1 Correct answer