Adobe Presenter 10 does not work with PowerPoint - "Adobe Presenter has encountered an unexpected problem while working with this presentation.."

[group its39603525]

When you click the Record button the below error appears:

[Jorma_at_CoSo]

Check that your video drivers are up to date.

[RajeevAdobe · Accepted solution]

Hello,

Could you please check if you have " Use Presenter View "option checked in PowerPoint under Slide Show menu as mentioned below. If it is checked then uncheck it and then try to record.

Please let me know if that works,

Regards,

Rajeev.

[KLRKISSER]

Hi Rajeev,

I unchecked the box AND restarted.  I have never had this issue when recording a presentation.....the only thing I did differently was add motion to boxes.  Still won't work!  Darn it very frustrating!

[RajeevAdobe]

Hello,

Could you please let me know the workflow which you are using to record.

Regards,

Rajeev.

[group its39603525]

Thank you very much! With the update of the driver and the "Use Presenter View "option is working perfectly!

[KLRKISSER]

Rajeeve,

We were able to fix the problem I think in the end it was operator error=))....namely me!  Thank you for your help!  Much appreciated!

[joyh8869726]

What did you do to fix it? A co-worker of mine is having the same issue, but mine works fine.