Flash Player crashing in Firefox

[rdhalstead]

System is:

MacBook Pro

OS X 10.10.2 (14C1514)

Firefox 37.0.1

Flash Player 17.0.0.134

Any web site with flash video causes the beach ball spinner, firefox freezes, flash then crashes and firefox unfreezes. This has been happening through different versions of ff and fp. I have turned off hardware acceleration and flash protected mode - no change. When will this be fixed? As is, Flash Player is useless, I have disabled it.

Ron Halstead

[rdhalstead]

Bump

[jeromiec83223024]

Do you have the same problem with Safari (it shares the same Flash Player plug-in) or Google Chrome (which has it's own encapsulated one)?

[rdhalstead]

Safari - yes. I don't use Chrome. Thank you for the response.

/Ron Halstead/

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[jeromiec83223024]

ProtectedMode is a Windows-only feature, so that doesn't change anything.  If it's happening in software mode, then it's not related to the GPU (Mac configs are pretty constrained, so that's not typically the deal anyway).

You might want to run Disk First Aid and repair both the filesystem and filesystem permissions (sometimes verify filesystem permissions will return clean, then repair will fix a bunch of issues). 

https://support.apple.com/en-us/HT203176

Caveat: Sometimes corrupted software is an early indicator that your disk is going bad.  It's wise to ensure that you have current working backups, especially if you have anything important on the machine.  Checking the disk for problems is a relatively safe operation, but will also give the disk a workout.  If it's on it's way out, you may not get a lot of additional warning.

At that point, go ahead and blow away all of Flash Player's data files by going to:

Control Panel > Flash Player > Advanced > Delete All

If you're *still* having problems, let's try a clean install:

How to perform a "clean install" of Flash Player in Mac OS X

You may want to download a fresh copy of Firefox as well, then pick up the latest copy of Flash Player here:

http://get.adobe.com/flashplayer