Won't open large files

What is your operating system?  Reader version?

What exactly means "can't"?

Finally, where are these files located:

1. on your local disk?
2. on a network drive?
3. on the cloud (Acrobat.com) ?
4. on a website?  If so, what browser do you use?

[topic moved to Reader/Acrobat for mobile forum]

Hi,

Would you share the link to your PDF document in the forum or send it via a forum private message?  We can investigate the problem.

The Adobe forums do not accept any type of email attachments.  And obviously your PDF document is too large for an email attachment.

Please take a look at the following forum FAQ document.

The specified item was not found.

Thank you!

Hi,

We just released the new update (15.0.2) to the App Store.

This update contains the fix for the performance problems with the large files + various page sizes.

Please give it a try and let us know if your problem is fixed.

Thank you!

Could you tell me how I can update my Windows 8.1 laptop? I can't go to the App Store on here. I am guessing that is for iOS users. Please advise how I can update my version because I can't open oversized files. Thanks.

Hi suiteevents,

Is your operating system (a) Windows 8.1 or (b) Windows 8.1 RT?  It sounds like you have a laptop running Windows 8.1 (not RT).

(a) For Windows 8.1, you can download Acrobat Reader DC for Windows from

Adobe Acrobat Reader DC Install for all versions

This forum (CLOSED Reader/Acrobat DC for mobile (Read Only)) is intended for mobile apps for iOS, Android, Windows Phone, etc.  Please visit the Acrobat Reader (desktop) forum.

(b) For Windows 8.1 RT, there is no update from Adobe Reader Touch to Acrobat Reader DC.

Hope this helps.

Thank for the reply. I apologize for not recognizing that this is a forum for mobile devices.

Yes, I am on Windows 8.1 (not RT). I tried to download the program again and reinstall but it's saying that I already have the program on my computer. I recently got an update and the problem of not being able to open large files started happening. So I am looking for an update to correct the last update. If you have any additional advice to help, I would appreciate. I will also look into the other forum link that you provided.

No problem.  There are so many Adobe forums and sub-forums.  It's actually very confusing to many users. 

You may want to provide the link to the problematic PDF document to Adobe staff (with the orange "staff" badge) so that the staff can investigate the cause of the problem (and possibly fix the problem in the next update).

The specified item was not found.

Good luck!

Thank you. I try to sharing my file.