Can't import ditamap to Robohelp 11, error "no logs found"

[Archaeopteryx]

I've googled this question and found some input from 2012, but it doesn't resolve my problem.

I'm trying to import some ditamaps into RoboHelp 11 from FrameMaker 12,  but if I choose the plain ditamap (as opposed to the FrameMaker ditamap) format, I get an error:

Processing with DITA Open Toolkit failed. No Logs found.

Check DITA Open Toolkit is installed and working.

The DITA OT is installed and working because I can use it to generate output from Frame and on its own. Also, I changed the path in the processing options from the Frame DITA-OT path to the plain path (c:\ditaot on my computer). But neither path works.

The old query on this subject (http://forums.adobe.com/message/4921792) suggests back-grading the DITA-OT to a seriously obsolete version or reinstalling the entire Technical Communications Suite. The first solution does not much appeal and I rather hope there has been a resolution since!

As for the second, I have just taken out a monthly subscription to the TechComm Suite 5 and was not provided with a license number to reinstall it (on the same computer, over itself - it was previously installed as a trial version).

The import of a FrameMaker ditamap works better, but I don't much like the way Frame outputs from DITA (for example the loss of hierarchy when I include a topichead rather than a topicref as a chapter title). I find overall that plain DITA-OT does a much better job at outputting correctly, but would like to be able to use RoboHelp functionality to manage the branding and styling.

Has there been any movement on this since 2012?

Thanks to anyone who can help.

E. Roselli

Cambridge Imaging Systems

[SharadaTV]

Hi,

Was this issue resolved. Am also facing the same problem.

Thanks

Sharada

[esamsono]

It seems there's no resolution, as I've just tried it with RoboHelp 11. Downgrading DITA-OT to version 1.5 is impossible because it won't be able to process our DITA files written for 1.8.4, not to mention having to redo all the plugins and all the specialisations, it's just not doable. This means effectively that RoboHelp is unable to import DITA files, period.

Very disappointed.

Can we have a comment on this from someone from RoboHelp, please?

Thanks

Elena

[Captiv8r]

Hello Elena

You seem to have the mistaken impression that the Adobe folks are the only folks hanging out here. Sure, they do visit from time to time, but this is primarily a user to user forum. If you have something pressing that needs an "official" answer by Adobe, you need to contact support. Either that or consider filing a wishform/bug report.

Click here to file a Wish or Bug

Cheers... Rick

[esamsono]

Thank you, Rick, I'll do that. I've seen so many replies by someone from Adobe that figured they were reading these messages. Well, I suppose they are, so that's good. 🙂

Elena