How do I fix the "Error getting License" message?

[teebzm]

I have just installed ADE on a new macbook and authorised with same details I was using on my PC (which works fine). When I try and download a book from Kobo on the Mac, it comes up with the message: "Error getting license. License Server Communication Problem: E_ACT_NOT_READY"

I am new to Macs so not sure if this is a Mac-related issue but I have no idea how to fix. Any ideas?

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

[teebzm]

When i try and erase authorisation, it comes up with the message: "Unable to erase authorisation. Please try after some time"

I had actually tried this earlier today as well after reading in another thread, and the message was the same. Any further suggestions?

[shreya · Accepted solution]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

Ok, try the following way to access activation.dat:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

[teebzm]

Success!!

Thank you!