I can't reinstall Flash player OR uninstall it.

[kimr35647359]

I have a Windows 8 laptop and I use Mozilla Firefox to access the internet.  I keep getting a message saying " Adobe Flash Player has crashed".  I am unable to send a report for some reason.  I updated Flash, thinking that is the problem but I still keep getting the same message.  So out of desperation, I tried to uninstall it and was only able to uninstall Flash Reader (when I tried to uninstall Flash Player, I keep getting a message saying that I need to close Mozilla) I close Mozilla and STILL says I need to close it and wont let me update OR uninstall it.  I am getting very frustrated. I NEED HELP!!!!!!!!!!!

[kglad]

<moved from Downloading, Installing, Setting Up to Installing Flash Player>

Do a clean install

[Varun_Bhal]

Hi,

Can you please try to uninstall again after killing all the process named "firefox.exe" from your task manager and running the uninstaller again ?

If it uninstalls successfully, kindly perform a fresh installation again by downloading offline installers from Installation problems | Flash Player | Windows located under "Still having problems" section at the bottom of the page.

-Varun

[piyush2508]

Hi,

Before Uninstalling, Can you please ensure no Firefox process is running in the back-end.

1) Open Task Manager‌

2) Find Firefox Process, and End the Process and Try Uninstalling Flash Player again.

This happens sometimes, you have your application closed yet an instance of the same process keeps running in the back-end but is not visible on the UI.

Hope this Helps.

--

Piyush